Customer Care Advisor

Sun, Inc.; Caernarfon; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Generous holiday discounts

Discount at park restaurants

Life Insurance coverage

24/7 digital GP and funeral concierge

Free eye test voucher

Employee Assistance Programme

Discounted gym memberships

Employee referral scheme

Sales referral scheme

Free expert mortgage advice

Company pension scheme

Job summary

Park Holidays UK is seeking a dedicated Customer Care Advisor to join our team across England, Wales, and Scotland. You will manage guest, owner, and third-party interactions, resolve issues, and maintain high levels of satisfaction while supporting onsite management and customer care colleagues.

The role involves using our care software, handling support tickets, assisting with events, and contributing to performance reporting.

Qualifications

• Experience in customer service or complaint handling is preferred.
• Strong attention to detail and ability to manage multiple tasks.
• Good organisational skills and the ability to work both independently and in a team.
• Knowledge of GDPR and commitment to data privacy.

Responsibilities

• Handle guest, owner, and third-party interactions with courteous responses.
• Update and manage support tickets per care processes.
• Assist onsite management to resolve tickets and ensure guest/owner satisfaction.
• Coordinate with Owners events and liaise with contractors.
• Escalate complex complaints to management and follow up.
• Forward relevant third-party inquiries to the right personnel.
• Maintain records and generate reports to track performance and trends.

Skills

Customer service

Complaint handling

Attention to detail

Teamwork

Written & verbal communication

Tools

Microsoft Word

Microsoft Excel

Job description

Compensation: £28,419.56 per annum
Weekly Hours: 43

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays UK, a leading provider of holiday parks across England, Wales, and Scotland, is seeking a dedicated and enthusiastic Customer Care Advisor to join our expanding team. In this role, you will play a crucial part in delivering exceptional service to our guests, owners, and third parties. You will be responsible for managing customer interactions, resolving issues, and ensuring high levels of satisfaction while supporting our customer care and onsite management teams.

Job Duties

• Handle guest, owner, and third-party interactions through our customer care software. Provide prompt, professional, and courteous responses to all inquiries.
• Update and manage support tickets in accordance with the company’s guest and owner care processes. Ensure accurate and timely resolution of issues.
• Offer assistance to onsite management teams as needed to resolve support tickets and ensure guest and owner satisfaction.
• Assist with Owners events and liaise with contractors and manufacturers.
• Identify and elevate complex or unresolved complaints to appropriate management teams. Follow up to ensure satisfactory resolution.
• Forward any relevant third-party email inquiries to the appropriate company personnel for further action.
• Maintain accurate records of interactions, resolutions, and feedback. Generate reports as required to track performance and identify trends.

Requirements

• Previous experience in a customer service or complaint handling role is preferred but not essential.
• Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
• Excellent organisational skills and the ability to manage time effectively.
• Competent using computers, including knowledge of Microsoft Word and Excel.
• Professional and approachable personality with excellent verbal and written communication skills.
• Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
• A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.
• Willingness to work alternate weekends on a rota basis.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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