Holiday Services Manager

Sun, Inc.; Rawridge; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Discount on holidays

Restaurant discounts

Life Insurance

Eye care voucher

Employee assistance programme

Gym discounts

Company pension

Job summary

Park Holidays UK is seeking a Holiday Services Manager to lead the Holiday Sales department across England, Scotland, and Wales. You will manage budgets, drive profitability, and ensure safety compliance across properties.

Strong organisation, communication, and independent initiative are essential for success. The role emphasizes guest experience, operational efficiency, and achieving annual profit targets while maintaining high standards of cleanliness and safety across holiday homes and

Qualifications

• Strong PC skills with proficiency in Excel and office software.
• Excellent organisation and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Professional and outgoing with staff and guests.
• Commitment to confidentiality and company policies.
• Self-motivation and ability to work independently.
• Flexibility to adapt to peak holiday seasons.

Responsibilities

• Manage the Holiday Sales department’s budget and controls to maximise profitability.
• Handle TripAdvisor reviews and complaint resolution.
• Oversee sublet management (including private sublets).
• Ensure compliance with gas safety and PAT certificates.
• Meet annual operating profit targets while controlling department expenditures.
• Maximise occupancy for holiday hire fleet and ensure full utilisation of holiday homes and chalets.
• Maintain records for safety checks and compliance documents.
• Develop efficient systems for correspondence, reporting, and admin tasks.
• Maintain high cleanliness standards for all properties and ensure proper key tracking.
• Oversee cash handling operations and reception security.
• Ensure Welcome Packs are prepared for each guest and relevant materials are provided.
• Identify opportunities to improve operations and drive the department forward.

Skills

Excel

Organisational skills

Communication skills

Job description

Compensation: 30000
Weekly Hours: 40

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays UK is seeking a passionate and talented Holiday Services Manager to join our team. As one of the largest providers of holiday parks across England, Scotland and Wales we offer exciting career opportunities and progression. This role requires someone with strong organisational skills, a keen eye for detail, and a drive to ensure the efficient management of the Holiday Sales department. You will be instrumental in maintaining the high standards of Park Holidays, ensuring all operations run smoothly while delivering excellent customer experiences.

Job Duties

• Manage the Holiday Sales department’s budget and implement effective controls to monitor spending and maximise profitability.
• Manage trip advisor reviews, complaint handling.
• Sublet and private sublet management.
• Ensure that all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
• Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
• Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
• Maintain detailed records for each holiday home, including gas safety checks, carbon monoxide alarms, smoke alarms, and other safety compliance documents.
• Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
• Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet the agreed operating standards.
• Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
• Manage cash handling operations, including operating a cash point, controlling monies, and maintaining the security of the reception safe.
• Ensure that Welcome Packs are completed for each guest, including program information, membership cards, and any other relevant materials.
• Identify and pursue opportunities for improving operations, driving your department forward.

Requirements

• Strong PC skills, with proficiency in Excel and other office software.
• Excellent organisation and communication skills, capable of managing multiple tasks and coordinating between departments.
• The ability to work under pressure and meet deadlines in a fast-paced environment.
• A professional and outgoing personality with the ability to engage with both staff and guests.
• A clear understanding of company policies and the ability to always maintain confidentiality.
• Self-motivation and the ability to work independently and take the initiative.
• Flexibility to adapt to changing demands and work hours, especially during peak holiday seasons.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

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