Receptionist

Sanctuary; Telford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Health & wellbeing

Life insurance

Parental leave & leave purchase

Training & development

Flexible working & inclusion

Free meals

Retail discounts & salary sacrifices

Cycle to Work

Job summary

Sanctuary Care Lake View Residential Care Home in Brookside, Telford, Shropshire is seeking a Receptionist to join the front-of-house team. The role requires welcoming residents and visitors, handling queries, and performing administrative tasks with a calm, friendly approach.

You will use IT systems including Word, Excel and Outlook, support a smooth daily operation, and work closely with colleagues to provide a warm, professional experience for residents and families.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Organised and able to manage a variety of tasks calmly and efficiently.
• Caring, enthusiastic and self-motivated with a desire to make a positive difference.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience

Skills

Customer service

IT skills (Word/Excel/Outlook)

Organised & calm under pressure

People skills

Tools

Word

Excel

Outlook

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Receptionist

Lake View Residential Care Home, Brookside Avenue, Brookside, Telford, Shropshire TF3 1LB

£13.04 per hour

25 hours per week - Evenings and weekends

Where purpose meets possibility

We believe care is more than a job - it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Receptionist to our friendly team at Lake View Residential Care Home in Brookside Avenue, Brookside, Telford, Shropshire TF3 1LB. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make.

We’re proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there.

When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

• Welcome residents, relatives and visitors with warmth and professionalism
• Support customers by answering queries and offering clear, helpful information
• Carry out a range of administrative tasks to keep the home running smoothly
• Use your IT skills to manage emails, records and documents confidently
• Work closely with colleagues to create a friendly, supportive front of house experience

Your skills

• Experience in a customer service setting
• Confident using IT systems including Word, Excel and Outlook
• Warm and approachable with strong people skills
• Organised and able to manage a variety of tasks calmly and efficiently
• Caring, enthusiastic and self-motivated with a desire to make a positive difference

Your rewards

You deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Free meals dependant on shift duration
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.