Recruitment Advisor

NWSSP Legal & Risk Services; St Asaph; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

NWSSP Recruitment Services in Wales invites applications for a hybrid, fixed-term position until 21 February 2027. The successful candidate will be trained across the full recruitment process, including publishing adverts, sending offers, and handling queries, while delivering excellent customer service.

Welsh language skills are desirable, and flexibility to work from home with office presence is available.

Qualifications

• Understanding of recruitment processes.
• Customer service experience.
• Importance of maintaining confidentiality.

Responsibilities

• Provide administrative recruitment support and guidance to Health Board managers and applicants.
• Publish adverts, send offer letters, answer emails and queries, and support the Helpdesk.
• Uphold the organisation's values and ensure high-quality customer service.

Skills

Good IT skills

Database skills

Welsh speaker

Education

NVQ level 3 or equivalent educational experience

Tools

MS Office

Job description

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Our ‘Benefits’ video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP: https://youtu.be/zX3x046SDhg

The ‘Tops Tips – Be Yourself’ video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

Job Overview

THIS POST IS FIXED TERM UNTIL 21 FEBRUARY 2027 DUE TO FUNDING

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.

We will train you on all aspects of the general Recruitment process including how to publish adverts, send offer letters, answer emails and queries and support the Helpdesk.

Good customer service skills are an essential requirement of this role.

We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Employment Services department.

We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards and Trusts across Wales.

We are looking for individuals who are eager to learn and keen to deliver in both performance and customer service.

We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation’s values in all that we do.

If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application.

This is a Hybrid role with the Contractual base being Alder House There will be a requirement to attend the office a minimum of 1 day week. You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Qualifications

• NVQ level 3 or equivalent educational experience

Experience

Essential criteria

• Understanding of recruitment processes
• Customer Service Experience
• Understanding of the importance of maintaining confidentiality
• Experience of a customer focused environment

Desirable criteria

• Understanding of a computerised recruitment package
• Previous Experience in busy office environment
• Experience of working in HR/Training/Recruitment Environment

Skills

Essential criteria

• Good IT skills including ability to use MS Office
• Database skills

Desirable criteria

• Welsh speaker

We are committed to flexible working and equal opportunities.

If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.

Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Applicant requirements

Welsh language skills are desirable

Documents to download

• JDPS (PDF, 360.4KB)
• SDMP -Cymraeg (PDF, 616.3KB)
• OH FRF (PDF, 712.5KB)
• NWSSP Recruitment Services Privacy Notice (PDF, 404.2KB)
• NWSSP - About Us (PDF, 6.6MB)
• NWSSP - Our Benefits (PDF, 490.4KB)
• NWSSP - Buddion (PDF, 458.9KB)
• PCGC -Amdanom (PDF, 6.7MB)
• Guidance Notes for Applicants (PDF, 322.5KB)
• Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
• Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)

Further details / informal visits contact

Name Krystel Williams Job title Assistant Recruitment Manager Email address [e-mail] Telephone number 02921 500200