Receptionist

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 23,793 - 29,080; Full time

Benefits offered by this job

Discounted gym memberships

Mental health support

Free parking

Complimentary meals during shifts

Job summary

The Belfry - Nights Team in Sutton Coldfield is looking for a dedicated Receptionist. You will prioritize delivering an outstanding impression to all guests arriving and leaving the resort, working 40 hours per week overnight shifts, from 10 pm until 6:30 am.

The role involves efficient reception operations, guest registration, and providing excellent service. A salary of £26,436.80 per annum is offered, along with various benefits including wellness programs and team recognition activities.

Qualifications

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to guests.
• Experience working in a hotel preferred but not necessary.
• Experience working with Opera is preferred but not essential.

Responsibilities

• Ensure the efficient running of reception on a daily basis.
• Register guests into the hotel and check them out.
• Provide excellent guest service and resolve problems.

Skills

Customer service skills

Problem-solving

Experience with Opera

Job description

About the role

This role is contracted at 40 hours per week across 5 days. You will be working overnight shifts, from 10 pm until 6:30 am.

As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests’ needs.

Responsibilities

• Ensure the efficient running of reception on a daily basis
• Register guests into the hotel and check them out, deposit valuables into
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

Salary

The base annual rate for this role is £26,436.80 per annum, plus service charge.

About you

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
• Experience working in a hotel would be preferred but is not necessary
• Experience working with Opera is preferred but not essential

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24‑hour GP services, and health cash‑plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.