Resort Experience Executive

The Belfry; Sutton Coldfield; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Discounts across the resort

Perkbox benefits

Job summary

The Belfry is a world-renowned resort with 450+ rooms, multiple dining venues, and three golf courses. We are seeking a Resort Desk professional to welcome guests, manage bookings, and provide personalised service across spa, dining, and leisure facilities.

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Qualifications

• Experience in guest-facing or telephone roles, ideally in spa reception or reservations.
• Genuine commitment to delivering exceptional customer service.
• Motivated to achieve guest and financial targets.
• Able to develop strong relationships with guests and colleagues.
• Ability to work on your own initiative.
• Excellent organisational skills.
• Familiar with Opera, Premier Spa, Concept, Excel.

Responsibilities

• Sell, manage and upsell The Belfry’s facilities to maximise revenue and achieve targets.
• Ensure smooth running of resort services through effective inter-departmental communication.
• Handle bookings and queries promptly and thoroughly across channels.

Skills

Guest-facing experience

Exceptional customer service

Initiative

Organisational skills

Opera

Premier Spa

Concept

Excel

Tools

Opera

Premier Spa

Concept

Excel

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Resort Desk

Resort Desk is the first point of contact for our guests, providing prompt and personalised assistance with room bookings, rate inquiries, and special requests. From dining, room reservations, spa days, the team work closely with Reception, Food & Beverage, and Spa, we ensure smooth reservation processes, accurate information, and excellent service that sets the tone for a memorable stay.

Salary

The salary for this role is £26,436.80 per annum, plus tips.

About the role

• To sell, manage, and upsell The Belfry’s facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
• To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications
• To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly

About you

The ideal candidate will have had experience with guest-facing or telephone roles and experience working in a spa Reception or spa Reservations department

• Someone who genuinely enjoys providing exceptional customer service
• Driven to deliver guest and financial targets
• Able to develop strong relationships with your guests, teams and colleagues
• Ability to work on your own initiative
• Great organisational skills
• An understanding of Opera, Premier Spa, Concept, Excel etc.

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.