Receptionist

Allscreens Nationwide Ltd; Southall; On-site; GBP 18,000 - 24,000; Full time

Job summary

A reception role with Allscreens Nationwide Ltd is available to ensure the smooth operation of the practice reception, greet patients, manage appointments, and handle telephone duties while supporting the clinical team.

You will register new patients, process prescription requests, collect fees for non-NHS services, maintain confidentiality, and adhere to health and safety guidelines to deliver high-quality patient care.

Qualifications

• Duties include greeting and directing patients, handling telephone duties, booking appointments, registering new patients and temporary residents, processing prescriptions requests, collecting fees for non-NHS services, and dealing with general enquiries and complaints.

Responsibilities

• Register new patients and temporary residents.
• Greet and direct patients and visitors.
• Booking appointments.
• Handing out prescriptions.
• Input and extract information from Practice computer system.
• Observe health and safety guidelines.
• Maintain confidentiality.

Job description

Job Description Receptionist Job Title: Receptionist Responsible to: Practice Manager/Reception Manager Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

• Telephone Duties
• 1. Making appointments
• 2. Prescription requests
• 3. Giving out results where appropriate
• 4. Ambulance transport bookings
• 5. Deal with Home visit requests
• 6. Deal with general enquiries
• 7. Contacting other providers
• Reception Duties
• 8. Register new patients and temporary residents
• 9. Greet and direct patients and visitors
• 10. Booking appointments
• 11. Handing out prescriptions
• 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
• 13. Respond to needs of our clinical team during surgery
• 14. Collect fees from patients for providing non-NHS services
• 15. Deal with general enquiries and complaints
• 16. Filing medical notes Prescriptions
• 17. Dealing with requests for repeat prescriptions
• 18. Raising prescriptions as per Practice protocols
• 19. Dealing with queries relating to repeat prescriptions
• General
• 20. Input and extract information from Practice computer system
• 21. Observe health and safety guidelines at all times
• 22. General housekeeping (e.g. keeping reception and waiting areas tidy)
• 23. Maintain Confidentiality at all times
• 24. To participate and continue Personal Development
• 25. To observe Equality & Diversity guidelines at all times
• 26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.
• 27. Any other reasonable duties as necessary