Receptionist

Hollygreen Practice; Rotherham; On-site; GBP 16,000 - 22,000; Part time

Job summary

Hollygreen Practice in the United Kingdom is seeking an experienced receptionist to welcome patients and support daily operations. The role covers greeting patients, managing nurse and GP appointments, and handling enquiries with care.

Staff are expected to maintain confidentiality and accurate records while assisting with the day-to-day administration of the practice. The successful candidate will have strong organisational skills, be able to scan and file clinical documents, handle test

Qualifications

• Front desk experience or reception duties in a medical/clinic environment is preferred.
• Ability to handle enquiries with professionalism and accuracy.
• Maintain patient confidentiality and accurate record keeping.

Responsibilities

• Meeting and greeting patients on reception and helping with the enquiries.
• Booking of appointments and managing the appointment system.
• Answering the phones, assisting patients with requests and sign posting to services.
• Admin tasks including scanning, filing, word processing and handling test results.
• Taking messages for the team and adhering to practice policies and procedures.
• Unlocking and preparing clinical rooms and ensuring they are stocked.
• Deal with patient registrations and ensure records are up to date.

Skills

Customer service

Communication

Phone handling

Job description

As a receptionist you will be the first port of call for the practice and first impressions count. It is important that our patients get the the best patient experience when contacting or visiting the practice. The hours we are looking for are 30 hours per week as below: Monday 8am - 6pm Tuesday 8am - 4pm Wednesday 8am - 5pm Thursday 7.45am - 12 Noon Friday 1.45pm - 6.15pm Meeting and greeting patients on reception and helping with the enquiries. Booking of appointments and managing the appointment system. Answering the phones, assisting our patients with requests and sign posting them to the most appropriate service. Admin duties which require attention to detail and accuracy. Maintaining patient confidentiality and accurate record keeping. Admin tasks such as scanning on clinical documents, filing, word processing, handling test results, writing emails, taking messages for your team. Adhering to practice policies and procedures

• Answering the telephone and dealing with patients queries
• Booking and arriving patients in for their appointments with healthcare professionals
• Unlocking and preparing clinical rooms and ensuring they are stocked
• Support the day to day running of the practice in general
• Deal with people wishing to register with the practice
• Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date
• Deal with medication requests and prescriptions