Receptionist

Rodericks Dental Partners; South Normanton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Tiered salary based on experience

Retail discounts

Annual leave that increases with length of service

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Job summary

A dental service provider in South Normanton is seeking a Receptionist. The ideal candidate will excel in providing exceptional customer service, managing schedule diaries, and working effectively within a team. Responsibilities include liaising with patients, handling queries, and providing information about treatment options. The role offers tiered salary based on experience, retail discounts, increasing annual leave with service, and comprehensive training.

Qualifications

• Ability to easily build rapport and provide high-level customer service.
• Drive to seize opportunities and contribute to the practice’s success.
• Comfortable working to practice KPIs (call answer rate, data capture, and rebooking).

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diary and ensuring the schedule is filled correctly.
• Working with the team to understand treatment options available within the practice.
• Complete NHS and private forms within required timescales.
• Take payments and chase outstanding patient balances.
• Liaise with dental laboratories, suppliers and other organisations.

Skills

High-level customer service

Building rapport

Attention to detail

Organisational skills

IT skills

Team player

Team player

Attention to detail

Adaptability

Job description

Receptionist

Join to apply for the Receptionist role at Rodericks Dental Partners.

Location and Hours

South Normanton Dental, DE55 3DA. Working 31 hours weekly.

About the Role

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer, welcoming them in, understanding how they are feeling, and ensuring they have a great experience. You’ll work side by side with every team member, building trust through your efficiency, accuracy, and people skills. You’ll communicate clearly and calmly with patients both in person and over the phone, handling any concerns or queries about treatments, pricing, and follow‑ups.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diary and ensuring the schedule is filled correctly
• Working with the team to understand the full range of NHS and private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies, and other organisations

Key Skills and Experience

• Ability to easily build rapport and provide high-level customer service
• Passion for building knowledge of dental treatment options and becoming an expert on what the practice offers
• Drive to seize opportunities and contribute to the practice’s success
• Ability to follow processes and work in a structured, organised manner
• Comfortable working to practice KPIs (call answer rate, data capture, and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature, resilience, and composure under pressure
• Strong attention to detail
• Excellent team player

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy‑to‑use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in‑person courses)
• Refer a friend scheme

If you like the sound of working with Rodericks Dental Partners, don’t hesitate—click “Apply” now.