Receptionist

Marysville Medical Practice; Shrewsbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marysville Medical Practice in Shrewsbury is seeking a friendly, professional receptionist to join our reception team on a full-time, permanent basis.

You will handle appointments via EMIS, manage patient records, answer calls, and assist with day-to-day administrative tasks to ensure smooth front-desk operations and excellent patient service.

Qualifications

• Confidentiality is essential and must be maintained at all times.
• Strong communication and customer service skills are required.
• Ability to manage priorities and work without constant supervision.
• Good keyboarding and basic IT literacy are expected.

Responsibilities

• Run the EMIS appointment system and manage patient flow.
• Retrieve and file patient records and ensure proper scanning of documents.
• Answer calls, take messages and provide information to patients.
• Perform start and end of day procedures and maintain orderly reception areas.
• Support recall systems and administrative tasks as needed.

Skills

Excellent communication

Teamwork

Accuracy

Keyboard skills

Computer literacy

Adaptability

Organisational skills

EMIS system experience

Tools

EMIS

Job description

We are looking for an enthusiastic, friendly and professional person to join our reception team! Marysville Medical Practice has a population list size of 6500, and is based in the Belle Vue area of Shrewsbury, in a modern, spacious building. Receptionists play a vital role in general practice; they are the first line of contact for all patients and members of the public visiting and telephoning the practice so first impressions are very important. You would be joining our supportive and friendly practice, providing a high standard of care to our patient population. Although experience of primary care is beneficial we are also interested in those with transferable skills. Good communication skills and a friendly but professional "can do" attitude is essential. We would be flexible for the right candidate but are looking for someone to join us on a full time basis, permanent contract.

Reception Duties

• Ensure efficiency of the EMIS computerized appointment system and monitor the flow of patients into consulting rooms.
• Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.
• Respond to all requests for assistance and information from patients and other visitors.
• Ensure all requests for prescriptions are actioned as per practice policy.
• Ensure that all shared areas of the building are kept neat and tidy.

Management of EMIS Appointment Systems

• Book appointments ensuring sufficient information is recorded to retrieve medical records.

Management of Medical Records

• Retrieve and file records.
• Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order.

Operation of Telephone System

• Receive calls, make calls, divert calls and take accurate messages as required.

Purpose of Post

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff.

Responsible To: Practice Manager

Major Duties and Responsibilities of the Post

• Reception Duties
• Management of EMIS Appointment Systems
• Management of Medical Records
• Operation of Telephone System
• Start and End of Day Procedures
• Special tasks once proficient at the basic level e.g.
• Preparation of specialist reports including tracking payment and dispatch or reports by Recorded delivery
• Implementing the Childhood Immunisation recall system.
• Receiving and dispatching medical records as patients join, leave or die, this includes use of the GP2GP electronic system
• Carrying out medical audit under GPs direction
• Assembling and dispatching FP10s and associated Annexes to the Prescriptions Pricing Authority.
• Recall of patients in chronic Disease management
• Recording of cytology results and administrative duties within this area
• Co-ordination of vasectomy clinics and all administrative duties associated with this

Special Requirements of the Post

An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal

An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests

Excellent communication skills

Accuracy in transcribing information

Ability to work without supervision and determine own workload priorities

Keyboard skills and computer literacy skills desirable

Ability to work well within a team and under pressure

Ability to be flexible within the working week if needed, and to be prepared to work some early mornings/evenings and weekends as and when required