Receptionist

UK Management College; Ringway; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Company pension scheme

Private medical insurance

Onsite parking

Onsite canteen

Excellent transport links

Professional development opportunities

Employee discount schemes

Supportive environment

Job summary

UK Management College is looking for a professional and organised Receptionist to join our Student Services team at Derby Campus. You will be the first point of contact for students, staff and visitors, providing a welcoming and efficient front of house service and supporting administrative processes.

The role supports campus operations in a fast paced educational environment, requiring strong communication, IT skills and discretion when handling confidential information.

Qualifications

• Strong customer service and communication skills.
• Excellent telephone manner and professional email communication.
• Proven administrative experience in a fast paced environment.
• Ability to multitask and manage competing priorities effectively.
• Strong IT skills including Microsoft Office (Word, Excel, Outlook).
• High level of attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Ability to work both independently and as part of a team.
• Flexible and adaptable approach to work.

Responsibilities

• Deliver a professional and friendly front of house service to students, staff, and visitors
• Provide a warm welcome and ensure all enquiries are handled efficiently and courteously
• Manage incoming phone calls, emails, and face to face enquiries
• Maintain a clean, organised, and professional reception area
• Direct students and visitors to appropriate departments and services
• Carry out administrative duties including filing, data entry, printing, and record keeping
• Assist with scheduling appointments, meetings, and room bookings
• Support academic and student services teams during busy operational periods
• Monitor reception inbox and telephone lines, ensuring timely responses
• Maintain visitor logs and ensure compliance with sign in and safeguarding procedures
• Provide support during key periods such as enrolment, induction, exams, and events
• Handle confidential and sensitive information with professionalism and discretion

Skills

Customer service

Telephone etiquette

Administrative experience

Multitasking

Microsoft Office

Attention to detail

Confidentiality

Independent and team work

Flexible and adaptable

Education

GCSEs or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Receptionist

Department: Student Services

Location: Derby Campus

Salary: £26,437 per annum

Position Type: Permanent - Full time

Working Hours: 37.5 hours per week but might be required to work weekends

Hours: 8:30am - 4.30pm Monday to Friday

Working Pattern: Working hours may vary based on operational requirements

Reports To: Campus Manager

About UK Management College

UK Management College is a growing higher education provider delivering career focused and industry aligned programmes. We work closely with awarding bodies, academic partners, and professional organisations to ensure our courses are rigorous, inclusive, and aligned with current academic and professional standards.

Our campuses provide a welcoming and supportive environment designed to enhance the student experience and ensure smooth day to day operations across all departments.

The Role

We are seeking a professional and organised Receptionist to join our Student Services team. You will act as the first point of contact for students, staff, and visitors, ensuring a welcoming and efficient front of house service.

This role is key to maintaining smooth campus operations, supporting administrative processes, and delivering a high standard of customer service in a fast paced educational environment.

Key Responsibilities

• Deliver a professional and friendly front of house service to students, staff, and visitors
• Provide a warm welcome and ensure all enquiries are handled efficiently and courteously
• Manage incoming phone calls, emails, and face to face enquiries
• Maintain a clean, organised, and professional reception area
• Direct students and visitors to appropriate departments and services
• Carry out administrative duties including filing, data entry, printing, and record keeping
• Assist with scheduling appointments, meetings, and room bookings
• Support academic and student services teams during busy operational periods
• Monitor reception inbox and telephone lines, ensuring timely responses
• Maintain visitor logs and ensure compliance with sign in and safeguarding procedures
• Provide support during key periods such as enrolment, induction, exams, and events
• Handle confidential and sensitive information with professionalism and discretion

About You

Essential

• Strong customer service and communication skills
• Excellent telephone manner and professional email communication
• Proven administrative experience in a fast paced environment
• Ability to multitask and manage competing priorities effectively
• Strong IT skills including Microsoft Office (Word, Excel, Outlook)
• High level of attention to detail and accuracy
• Ability to handle confidential information with discretion
• Ability to work both independently and as part of a team
• Flexible and adaptable approach to work

Desirable

• Previous experience in a receptionist or front of house role
• Experience working within an education or student facing environment
• Relevant qualifications such as GCSEs or equivalent

Benefits

• 28 days annual leave including bank holidays (Statutory)
• Company pension scheme
• Private medical insurance
• Supportive and inclusive working environment
• Professional development opportunities
• Employee discount schemes
• Free onsite parking
• Onsite canteen facilities
• Excellent transport links

If you are a customer focused professional with strong organisational skills and a passion for delivering excellent service, we would love to hear from you.