Receptionist

Red Sector Recruitment Limited; Reading; On-site; GBP 12,000 - 18,000; Full time

Job summary

Red Sector Recruitment Limited is seeking a Temporary Receptionist for a Substance Misuse Service in Reading. This one-month contract runs Monday to Friday, 09:00–17:00, with a focus on welcoming clients, managing appointments, and supporting the admin team.

The role entails handling inquiries, maintaining tidy reception areas, and assisting with recording and case management tasks, including minute-taking as needed.

Qualifications

• Front desk role handling visitors and service users.
• Maintaining tidy reception and client areas.
• Managing appointment system and liaising with staff.
• Taking messages and updating contacts in case management.
• Assisting with admin and records for wider team.

Responsibilities

• Be the first point of contact for service users and visitors, ensuring friendly and efficient service.
• Keep reception areas tidy and welcoming.
• Maintain current client information in reception and information displays.
• Support appointment scheduling and liaise with keyworkers.
• Record accurate meeting minutes when required.
• Take messages and update case management contacts.
• Assist with admin, record-keeping and wider admin tasks.

Skills

Customer service

Communication skills

Administrative support

Team support

Tools

Diary system

Case management

Job description

We are currently seeking a Temporary Receptionist for a Substance Misuse Service located in Reading.

This will be an initial One Month Contract.

Monday to Friday - 09:00 - 17:00

Key Activities:

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
• Providing basic advice and information on the service offer.
• Contribute to managing an effective appointment system, liaising with keyworkers.
• Checking appointments on the information system and book future appointment for service users
• Take messages for staff and update case management contacts where appropriate
• Support the team in managing/booking appointments via the electronic diary system
• Maintain accurate records of all contacts on our case management systems
• Assist with admin, record-keeping and communication within the wider admin team.
• Take accurate meeting minutes for staff meetings as necessary.

A Basic DBS will be Required