Receptionist

Hendy Group; Poole; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Starting salary £25,500

40-hour week

Induction & training

Family leave

Life Insurance

Healthcare plan

Pension scheme

25 days + bank holidays

Staff discounts

Perks

Job summary

Hendy Group is seeking an organised Bodyshop Repair Receptionist to join our busy Accident Repair Centre in Poole. You will be the first point of contact for customers, delivering an exceptional service as the vehicle repair journey begins.

The role requires strong administration and customer service skills in a fast-paced environment. Responsibilities include greeting customers, managing calls, booking vehicles, updating progress, and liaising with insurers and suppliers.

Qualifications

• Organised and customer-focused with strong administration skills.
• Excellent communication and interpersonal skills.
• Experience in receptionist, customer service or administrative roles preferred.
• Able to use Microsoft Office and internal systems efficiently.

Responsibilities

• Welcome customers and create a professional first impression.
• Manage calls, emails and customer enquiries efficiently.
• Book vehicles in for repair and maintain accurate records.
• Keep customers updated on progress of repairs.
• Liaise with technicians, estimators, insurers and suppliers.
• Process repair documentation and ensure accuracy of administration.
• Support the Bodyshop team with general admin duties.
• Handle customer concerns professionally and seek positive resolutions.

Skills

Organised

Customer service

Communication

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

We are looking for an organised, customer-focused Bodyshop Repair Receptionist to join our busy and successful Accident Repair Centre. As the first point of contact for customers, you will play a vital role in delivering an exceptional customer experience throughout the vehicle repair journey. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and takes pride in providing outstanding support to both customers and colleagues.,

• Welcome customers to the repair centre and provide a professional first impression.
• Manage incoming calls, emails, and customer enquiries efficiently.
• Book vehicles in for repair work and maintain accurate customer records.
• Keep customers updated on the progress of their vehicle repairs.
• Liaise with technicians, estimators, insurers, and external suppliers.
• Process repair documentation and ensure all administration is completed accurately.
• Support the Bodyshop team with general administrative duties.
• Handle customer concerns professionally and work towards positive resolutions.
• Ensure compliance with company procedures and manufacturer standards., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

  Previous experience in a receptionist, customer service, or administrative role.

• Experience within the automotive, dealership, or bodyshop sector would be advantageous but is not essential.
• Exceptional communication and interpersonal skills.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Office and internal management systems.
• Ability to multitask and prioritise workload effectively.
• A positive, professional, and customer-first approach.

  Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

  As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Starting salary of £25,500, plus uncapped commission.
• 40 hour working week.
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit.
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.