Parts Advisor

Hendy Group; Fareham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Induction program

Family leave

Life Insurance

Healthcare plan

Pension scheme

Holiday entitlement

Staff discounts

Job summary

Hendy Group is seeking a Parts Advisor for our Segensworth distribution centre. You will handle walk-in and telephone enquiries while delivering excellent customer service and meeting sales objectives.

The role involves administrative duties, stock control support and assisting internal, trade, and retail customers. A strong computing background, Excel proficiency, and a willingness to learn CDK/Keyloop are advantageous.

Qualifications

• Experience in a customer-facing role with a focus on service quality.
• Good communication skills, both verbal and written.
• Strong numerical reasoning and attention to detail.
• Solid computing skills, including email and Excel; familiarity with web systems.

Responsibilities

• Handle walk-in and telephone enquiries promptly.
• Achieve personal sales objectives month by month.
• Support stock control and administrative tasks in the parts department.
• Deliver an exceptional experience to internal, trade and retail customers.

Skills

Customer service

Communication

Numerical reasoning

Attention to detail

Computing

Tools

CDK/Keyloop

Job description

We have an exciting opportunity for a Parts Advisor to join our friendly and hardworking team at our Parts Distribution Centre in Segensworth. This role will offer variation whilst also giving you the opportunity to provide exceptional customer experience within a sales environment.

• Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
• Ensure that walk-in and telephone enquiries are promptly dealt with.
• Own and deliver your individual sales objectives consistently across each month.
• Engage in the administrative areas of the parts department, as well as assisting and supporting stock control policies and deliveries.
• Deliver an exceptional experience to internal, trade and retail customers., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks. Effective communication (verbal and written)
• Organisational skills in order to professionally interact with customers face to face and over the phone;
• Commitment to delivering customer service excellence;
• A good standard of numerical reasoning;
• A keen eye for detail;
• Previous experience in a target driven role would be advantageous but not essential;
• Core skills in computing (essential), including web systems, email and use of excel;
• Experience with CDK/Keyloop (advantageous but not essential); and
• A full UK driving licence (advantageous but not essential).

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.
• Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.