Receptionist

Bupa Dental Care; Peterborough; On-site; GBP 20,000 - 23,000; Full time

Job summary

A major dental care provider in Peterborough is seeking a full-time Dental Receptionist to create a warm atmosphere for patients upon arrival. The ideal candidate will manage appointments, resolve inquiries, and maintain accurate patient records. With a strong emphasis on customer service, this position offers a supportive environment within a professional team. Experience in customer-facing roles is essential, and candidates should demonstrate empathy and a proactive approach to patient care.

Benefits

Competitive pay opportunities

Healthcare & wellbeing support

Financial & lifestyle benefits

Career pathways and progression

Cycle to Work Scheme

Employee referral scheme

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• Professionalism and empathy in service delivery.

Responsibilities

• Warmly greet patients in person and over the phone.
• Handle bookings, cancellations, and rescheduling.
• Explain processes and treatment options to patients.
• Manage patient records accurately and professionally.
• Handle concerns and complaints with professionalism.
• Support clinicians and assist with admin tasks.

Skills

Customer service experience

Communication skills

IT proficiency

Proactive approach

Empathy

Sales promotion confidence

Job description

We’re Hiring – Dental Receptionist

Practice Manager Madalene Jakeman is looking for a warm and welcoming Receptionist to join her team at Bupa Dental Care Peterborough Herlington.

Location

Our Herlington practice is conveniently located in Peterborough, with great transport links, nearby shops, cafés and local amenities—perfect for lunch breaks or errands.

Hours

This is a full‑time position (42 hours per week).

• Monday: 8:00 am – 6:00 pm
• Tuesday: 8:00 am – 6:00 pm
• Wednesday: 8:00 am – 6:00 pm
• Thursday: 8:00 am – 6:00 pm
• Friday: 8:00 am – 2:00 pm

About the Role

Be the friendly face that makes every patient feel at ease from the moment they arrive. As our receptionist, you’ll be the first point of contact for patients—welcoming them warmly, supporting them throughout their visit, and helping everything run smoothly behind the scenes.

Why Join Us?

At Bupa Dental Care, we’re looking for an enthusiastic, caring, and organised individual who is passionate about patient care. This is a varied and rewarding role where you’ll be right at the heart of the practice, helping us deliver the excellent customer service we’re known for.

If you love working with people, enjoy a busy environment, and want to be part of a supportive and professional team, this could be the perfect opportunity for you!

What you’ll be doing

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we’re looking for

• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach – ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confidence in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

• Competitive pay – opportunities to increase through training and development.
• Healthcare & wellbeing support – including remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. Access to the Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – retail discounts and tools to support your financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, and flexibility of Wagestream, allowing you to access your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!
• Shop discounts (over 700 stores) – Health and wellbeing discounts – Discounted dental insurance – Free CPD – Employee referral scheme – And many more!

Employee Engagement

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Equal Opportunity and Disability

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview / assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.