Receptionist

Busseys; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht eine freundliche und motivierte Person, die Teil des Empfangsteams wird. In dieser spannenden Vollzeitrolle sind Sie das Gesicht des Unternehmens, begrüßen Kunden und bieten erstklassigen Service. Ihre Aufgaben umfassen die Bedienung der Telefonzentrale, die Unterstützung bei administrativen Aufgaben und die Gewährleistung einer positiven Kundenerfahrung. Das Unternehmen fördert eine inklusive Kultur und bietet flexible Arbeitsmuster, um den Bedürfnissen seiner Mitarbeiter gerecht zu werden. Wenn Sie eine Leidenschaft für Kundenservice haben und Teil eines großartigen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten sind unerlässlich.
• Starke Telefon- und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Begrüßen und betreuen Sie alle Kunden im Showroom.
• Betrieb der Telefonzentrale und effiziente Anrufweiterleitung.

Skills

Kundenservice

Telefonkommunikation

IT-Kenntnisse

Microsoft Office

Organisation

Tools

Keyloop (CRM-System)

Job description

Customers are at the heart of all we do at Busseys. If you are a people person who loves interacting with customers both over the phone and face-to-face, has a friendly, positive approach, and wants to be part of a motivated, fun-loving team, then look no further!

We are seeking an enthusiastic, hardworking individual to join our busy reception team. Your role will include meeting and greeting all customers entering the showroom and covering the main switchboard. This exciting position is based at our main Whiffler Road FordStore in Norwich. It is a full-time role, working 8am to 5pm, Monday to Friday, and every other Saturday.

Your main responsibility will be to provide courteous and efficient service to all customers, both on the phone and in person.

The Key Elements Of The Role Are

• Evaluating customer needs and guiding customers within the showroom, delivering courteous and friendly service at all times.
• Operating the group’s switchboard efficiently, directing calls promptly and professionally.
• Providing effective administrative support when required.

Skills Required

• Excellent customer service skills — our customers come first!
• Strong phone manner, IT, keyboard, and communication skills — we want our customers to hear your smile over the phone!
• Administration experience — familiarity with Keyloop (CRM system) and standard Microsoft Office applications.
• Organized, motivated, enthusiastic, and fun-loving — to fit well within our team.
• Receptionist experience is a plus but not essential, as we are happy to provide full training for the right candidate.

In return, you will enjoy a rewarding role within our business, opportunities for development, and be part of a great team.

As an inclusive employer, we can tailor the position to suit various flexible working patterns, including hours per day and days per week. We will do our best to accommodate your needs.

Busseys is committed to fostering an inclusive culture and promoting diversity. We actively eliminate discrimination in the workplace and ensure all employees and applicants are treated fairly, regardless of age, disability, gender, sexual orientation, nationality, religion, or belief. We oppose all forms of unlawful and unfair discrimination.

Ready to join the team?

To apply, please complete an application form or contact our Human Resources department at 01603 254064 for more information.

Review the job details below, ensure you have the necessary skills, and then submit your application.

Busseys has proudly been a Main Ford Dealer since 1923. Over the years, we have expanded by acquiring seven sites across Norfolk. In 2010, we obtained our first Peugeot franchise, followed by a second in 2016. Despite many changes, our commitment to hard work and customer service remains unchanged.