Patient Coordinator

Great Expressions Dental Centers; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Patient Coordinator, der als erste Anlaufstelle für Patienten fungiert. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung von Patienten, die Planung von Terminen und die Verwaltung von Patientenakten. Sie tragen maßgeblich dazu bei, einen reibungslosen Ablauf in der Zahnarztpraxis zu gewährleisten und eine positive Patientenerfahrung zu fördern. Wenn Sie über hervorragende Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, könnte dies die perfekte Gelegenheit für Sie sein, Teil eines dynamischen Teams zu werden.

Qualifications

• Erfahrung als Empfangskraft oder im Kundenservice, vorzugsweise im Gesundheitswesen.
• Aufmerksamkeit für Details bei der Verwaltung von Patientenakten und finanziellen Transaktionen.

Responsibilities

• Begrüßung von Patienten und Verwaltung von Terminen in einer Zahnarztpraxis.
• Koordination mit zahnärztlichem Personal zur Optimierung des Patientenflusses.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisation

Multitasking

Detailgenauigkeit

Education

High School Diploma

Zertifizierung in Gesundheitsverwaltung

Tools

Dental Practice Management Software

MS Office

Terminplanungssysteme

Job description

248 - Melbourne - Office Operations, 205 Palm Bay Road #159, Melbourne, Florida, United States of America Req #4596

Friday, May 9, 2025

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.

#IND3

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

• 248 - Melbourne - Office Operations, 205 Palm Bay Road #159, Melbourne, Florida, United States of America