Receptionist - Cardiology

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting part-time opportunity awaits you at a leading NHS trust, where you can join a dynamic Cardiology Out-patients Reception team. In this role, you will provide essential administrative support, ensuring a smooth operation and high standards of service delivery. You will engage with patients and professionals alike, embodying the core values of People-focused, Respect, Integrity, Dedication, and Excellence. This position offers a chance to innovate and improve patient care while working in a collaborative environment that values your ideas and contributions. If you are adaptable, resilient, and passionate about making a difference, this role is perfect for you.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream - access to pay as you earn

Free Park & Ride service

Free 24-hour confidential counselling support

On-site Nursery

On-site cafes with staff discounts

Qualifications

• Good general standard of literacy and numeracy is essential.
• Previous clerical work and NHS experience preferred.

Responsibilities

• Provide administrative support to the Cardiology Out-patients department.
• Handle patient inquiries and maintain appointment systems.
• Ensure patient safety and well-being in the waiting area.

Skills

Good communication skills

Interpersonal skills

Numeracy

Literacy

Confidentiality understanding

Multi-tasking

Education

General education

Job description

Job summary

An exciting part-time opportunity has arisen to join our Cardiology Out-patients Reception team within the Norfolk and Norwich University Hospital.

As a team and a department, we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients. We would also like to know how you can be an effective role model, demonstrating the NNUH's PRIDE values of People-focused, Respect, Integrity, Dedication and Excellence.

Our Cardiology services are some of the most advanced in the country, cover a range of services including our Acute Cardiology Ward, Angiography suite and our Coronary Care Unit, which is the PPCI Centre for Norfolk. In addition to this, we are the Norfolk Heart Attack Centre and winners of Student Placement of the Year 2019.

Main duties of the job

We are searching for one individual who will join our esteemed team of Receptionists. This individual shall become an integral member of our hardworking team, providing unwavering administrative support to our Cardiology Out-patients department. Their contribution will be paramount to the smooth operation of our department, ensuring that the highest standards of reception and support services are delivered to all who walk through our doors.

The ideal candidates must possess exceptional communication skills, enabling them to connect effortlessly with our patients, their families, the respected members of the public, and a wide array of professionals from diverse disciplines within and outside the Trust. This role demands nothing less than the ability to adapt swiftly and efficiently, as this dynamic post entails the juggling of numerous tasks simultaneously.

Our team relies heavily on the support of these Receptionists to aid our technical staff in their invaluable work. That is why we seek individuals who embody versatility, equipped with the unwavering resilience to handle the demands placed upon them. Regardless of the challenge, the successful candidates shall rise above and beyond, proving indispensable to our department's mission.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

What We Offer?

• Entrance to not just a job but a career that makes a difference to Norfolk
• Collaborative working approach means that the team is responsible, no lone working allowed here!
• Opportunity to network across NNUH Trust, working with people from all walks of life
• Opportunities to further your education, and branch out within the Trust or the wider NHS

As a team and a department, we strive to promote innovation, we love to hear new ideas. In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job description
Job responsibilities

What We Offer?

• Entrance to not just a job but a career that makes a difference to Norfolk
• Collaborative working approach means that the team is responsible, no lone working allowed here!
• Opportunity to network across NNUH Trust, working with people from all walks of life
• Opportunities to further your education, and branch out within the Trust or the wider NHS

As a team and a department, we strive to promote innovation, we love to hear new ideas. In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Essential

• Good general standard of literacy and numeracy

Experience

Essential

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

Essential

• Good communication and interpersonal skills
• Understanding of the need for confidentiality

Attitude, aptitude

Essential

• Flexible - able to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Person Specification
Qualifications

Essential

• Good general standard of literacy and numeracy

Experience

Essential

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

Essential

• Good communication and interpersonal skills
• Understanding of the need for confidentiality

Attitude, aptitude

Essential

• Flexible - able to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Norfolk and Norwich University Hospital
Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

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