Receptionist

Georgian Townhouse No.9; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career progression pathway

Free meals

Weekly pay

28 days holiday

Discounts at Young's Pubs

Discount on overnight stays

Share Save Scheme

Company Pension Scheme

Job summary

Georgian Townhouse No.9 is seeking a proactive Reception & Bookings Coordinator to manage front-of-house duties and guest enquiries. You will deliver exceptional customer service, handle bookings, and support sales through engaging guest interactions.

Active team player with excellent communication and meticulous attention to detail will thrive in this role. A pro-active approach to planning and efficient administration ensures smooth daily operations and customer satisfaction.

Qualifications

• Experience delivering outstanding customer service in a hospitality or retail setting.
• Strong teamwork and collaboration abilities.
• Excellent verbal and written communication skills.
• Impeccable attention to detail and accuracy.

Responsibilities

• Provide warm, efficient reception and bookings support for guests.
• Assist with driving sales and growth through guest engagement.
• Maintain organisation and controls in front-of-house operations, including cash handling and admin tasks.

Skills

Customer service

Team player

Excellent communication

Attention to detail

Sales-driven

Job description

Reception & Bookings Coordinator

What We Offer Our Receptionists

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
  
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
  
• Company Pension Scheme

What we look for in a Reception & Bookings Coordinator:

As the successful Receptionist you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. You will have experience working in a similar environment, be an active team player with excellent communication skills and have very high standards and an impeccable eye for detail.

You will have a pro-active approach to driving sales and delivering growth through engagement with our customers and team and demonstrate great planning and organisational skills to maintain effective controls and ensure the financial credit and administration procedures are applied at all times.

Compensation: To be discussed