Receptionist

Rodericks Dental Partners; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading dental practice is seeking a Receptionist to be the first point of contact for patients, ensuring a welcoming experience. The role involves managing schedules, handling patient queries, and providing exceptional customer service. Ideal candidates will have strong communication skills, IT proficiency, and a passion for the dental sector.

Benefits

Tiered salary based on experience and skills

Retail discounts and deals

Annual leave increases with length of service

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and deliver high-level customer service.
• Comfortable working towards practice KPIs.
• Strong attention to detail and excellent team player.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing the diaries and ensuring correct scheduling.
• Processing payments and liaising with dental laboratories.

Skills

Customer Service

Communication

IT Skills

Attention to Detail

Teamwork

Tools

SOE Software

Job description

Role Description

Receptionist

Location: Cedar Road Dental, Abington Health Complex Beech Avenue, Northampton, NN32JG.

Hours: 24 hours per week

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in-person courses)
• Refer a friend scheme

Role Overview

As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them, understanding their feelings, and ensuring they have a great experience. First impressions count.

You’ll work closely with every team member, building trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to speak clearly and calmly with patients both in person and over the phone. You’ll handle patient concerns and queries regarding treatments, including pricing and follow-ups.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and ensuring correct scheduling
• Understanding the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within specified timescales
• Processing payments and chasing outstanding patient debts
• Liaising with dental laboratories, supply companies, and other organizations

Key Skills and Experience

• Ability to build rapport and deliver high-level customer service
• Passion for learning about treatment options within the dental sector
• Drive to contribute to the success of the practice by seizing opportunities
• Ability to follow processes and work in an organized manner
• Comfortable working towards practice KPIs (call answer rate, data capture, rebooking)
• IT skills with the ability to learn SOE software
• Positive attitude, resilience, and composure
• Strong attention to detail
• Excellent team player

If you are interested in working with Rodericks Dental Partners, don’t hesitate to click “Apply” now.