Receptionist

CBRE Global Workplace Solutions (GWS); Newport; On-site; GBP 18,000 - 24,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) in Newport is seeking an on-site Receptionist for a fixed-term contract to welcome visitors and manage front desk operations.

You will handle calls, inquiries, visitor logs, mail, and general clerical tasks, working with facilities and administrative teams to ensure a professional client experience.

Qualifications

• Experience in reception, front desk, or administrative support is preferred.
• Excellent phone etiquette and professional communication.
• Customer-focused with a welcoming, solution-oriented approach.
• Organizational skills with attention to detail and time management.
• Proficiency with common office software and equipment.

Responsibilities

• Greet visitors and direct inquiries while maintaining a professional reception area.
• Answer and direct phone calls, manage visitor logs and access badges.
• Coordinate mail, deliveries and basic clerical duties such as data entry and filing.

Skills

Reception duties

Clerical skills

Phone etiquette

Customer service

Time management

MS Office

Tools

MS Office suite

Phone systems

Job description

Company Description

CBRE Global Workplace Solutions (GWS) EMEA partners with clients to design and deliver workplace strategies that support their unique organizational goals. The business focuses on both short-term solutions and long-term strategies that improve operational performance and business outcomes. With a global presence, CBRE GWS supports a wide range of industries and workplace environments. Team members benefit from working within a collaborative, client-focused organization that values professionalism, innovation, and service excellence.

Role Description
FIXED TERM CONTRACT

On-site Receptionist role based in Newport. The Receptionist is responsible for greeting visitors, managing front desk operations, and ensuring a professional and welcoming environment.

Daily tasks include answering and directing phone calls, responding to inquiries, managing visitor logs and access badges, and coordinating incoming and outgoing mail or deliveries. The role also involves performing general clerical duties such as data entry, filing, and maintaining reception area cleanliness and supplies.

The Receptionist works closely with facility and administrative teams to support smooth office operations and an excellent client and visitor experience

Qualifications

• Candidates should possess strong Receptionist Duties and Clerical Skills, including managing front desk operations, handling mail, and maintaining accurate records.
• Excellent Phone Etiquette and Communication skills to handle calls professionally and provide clear information to visitors and colleagues.
• Customer Service skills to deliver a welcoming, responsive, and solution-focused experience for clients, visitors, and staff.
• Ability to remain calm and organised in a busy environment, with strong attention to detail and time management skills.
• Proficiency with common office software and equipment (e.g., email, word processing, spreadsheets, phone systems, printers).
• Previous experience in a reception, front desk, or administrative support role is preferred.
• Professional appearance and demeanor, with a commitment to confidentiality and adherence to workplace policies and procedures.