Receptionist

Avery Healthcare Group Ltd.; Marlborough; On-site; GBP 18,000 - 22,000; Full time

Job summary

Avery Healthcare Group Ltd. is seeking a warm, enthusiastic Receptionist for maternity cover at Merlin Court Care Home in Marlborough, Wiltshire. You will be the first point of contact, delivering professional, high-quality customer service and a range of administrative support.

The role requires excellent communication, confidence with computers, and a welcoming manner. You will answer calls, direct enquiries, maintain databases, and support the General Manager while upholding the home's

Qualifications

• Excellent communication skills, both verbal and written.
• Confident using computers and basic software.
• Positive, friendly and welcoming attitude.
• Experience in problem-solving and addressing client complaints.

Responsibilities

• Answer telephone calls and inquiries at reception, directing to relevant staff and recording messages.
• Perform reception-related administrative tasks, maintain databases, and assist the General Manager as required.
• Keep the reception area tidy and liaise with Housekeeping to maintain standards.
• Provide high-quality customer service as the first point of contact within the home.

Skills

Communication skills

Computer literacy

Positive attitude

Handling client complaints

Job description

Maternity cover At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Merlin Court Care Home in Marlborough, Wiltshire.

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

As a receptionist at Avery Healthcare, your primary focus will be to offer professional, high-quality customer service and act as the first point of contact within the care home. You will be responsible for answering telephone inquiries, redirecting calls to relevant staff, and recording messages. Additional duties include handling reception-related administrative tasks, maintaining databases, and providing administrative assistance to the General Manager when needed. The role also involves ensuring the tidiness of the reception area and working closely with the Housekeeping team to maintain required standards. The position is designed to support and celebrate the individuals dedicated to caring for the homes residents.

Package Description: Maternity cover

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.