Receptionist

Avery Healthcare Group; Redhill; On-site; GBP 21,000 - 23,500; Full time

Job summary

Greensand House Care Home in Redhill is seeking a warm, enthusiastic Receptionist to deliver professional, high-quality customer service as the first point of contact within the home. You will handle telephone enquiries, complete reception administration, and help maintain a tidy, welcoming reception area.

The role requires clear communication, computer literacy, and a positive, problem-solving approach, with eligibility to work in the UK and an enhanced disclosure check supported by Avery

Qualifications

• Clear communication, both verbal and written.
• Proficient computer skills and comfortable using systems and databases.
• Positive, friendly, welcoming attitude.
• Experience in problem-solving and handling client complaints.

Responsibilities

• Answering telephone and responding to enquiries at reception, redirecting calls to staff and recording messages.
• Completing reception-related administration, maintaining databases, and providing administrative support.
• Maintaining a tidy, welcoming reception area and liaising with Housekeeping to uphold standards.

Skills

Communication skills

Computer literacy

Positive attitude

Problem-solving & complaints handling

Job description

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Greensand House Care Home in Redhill. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.