Receptionist

Avery Healthcare Group; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Avery Healthcare Group is seeking a warm Receptionist for Albion Court Care Home in Birmingham. You will be the first point of contact, delivering professional, high-quality customer service to residents, families and visitors.

Your day-to-day will include answering calls, directing inquiries to the appropriate staff, and providing administrative support to the General Manager. You’ll also help keep the reception area neat and coordinate with Housekeeping to maintain standards.

Qualifications

• Excellent verbal and written communication skills.
• Confident with computers and basic software.
• Positive, friendly and welcoming attitude.
• Experience handling client enquiries and resolving complaints.

Responsibilities

• Answer telephone and respond to enquiries, directing calls to relevant staff and recording messages accordingly.
• Completing reception-related administration and maintaining databases, providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Communication skills

Computer skills

Welcoming attitude

Problem solving & complaints

Job description

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Albion Court Care Home in Birmingham. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.