Receptionist

G DOC Ltd; Lydney; On-site; GBP 12,000 - 15,000; Part time

Job summary

Lydney Health Centre (Part of GDOC) is seeking an enthusiastic receptionist to join our team. The part-time post is 14 hours with potential overtime, based in Lydney. The role focuses on friendly patient interactions, efficient appointment management using SystmOne, and clerical support across the Practice.

We value excellent communication, computer literacy, and a passion for serving the local NHS community. Interviews will be held in October at the Lydney Health Centre.

Qualifications

• Must be computer literate with excellent communication skills.
• Able to present a positive image to patients and visitors in person, by phone or electronically.

Responsibilities

• Greet and assist patients and visitors in a courteous, efficient manner.
• Receive, direct and book appointments, and provide clerical support to clinical staff.
• Process mail and electronic requests; handle messages and data entry.
• Maintain the reception area and ensure tidy, unobstructed space.

Skills

Communication skills

Computer literacy

NHS awareness

Tools

SystmOne

Job description

Lydney Health Centre (Part of GDOC)

We are looking for an enthusiastic and motivated receptionist to join our reception team in a friendly, forward thinking practice. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

Receptionist - Part-time (permanent) 14hrs with opportunity to pick up regular overtime/ cover.

Thursday: 8am - 1pm

Friday: 8:30am - 6:30pm

Closing Date: Wednesday 7th October

Interview Date: Wednesday 14th / Friday 16th October - In person at Lydney Health Centre

Purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, whether in person, by telephone or electronically.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including managing appointments and the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Reports to: Reception Manager - Jenni Gavin

Duties specific to role:

• On occasion opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system using SystmOne
• Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail (post and electronic)
• Using Anima.
• Taking messages and passing on information
• Filing and retrieving paperwork/electronic data
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Working conditions: Frequent, prolonged VDU use; Time-pressured environment; High levels of accuracy and attention to detail essential at all times; Exposure to distressing situations and written material; Requirement to wear uniform.

Job description details for all G DOC workers:

The job description for all G DOC workers also forms part of your job description.