Receptionist

All Star Lanes; London Borough of Hammersmith and Fulham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free meals on shift

Free bowling

50% discount on food and drinks for你,

Friends and family discount

Genuine progression and development

Wagestream – access to earnings

Job summary

All Star Lanes in London seeks a friendly Receptionist to be the first point of contact for guests, manage bookings, and ensure a smooth front desk experience. You will welcome visitors, answer enquiries, and coordinate with venue teams to support events.

The role rewards a warm, professional host with strong communication, the ability to stay calm in busy periods, and a proactive, guest-focused mindset. Benefits include meals on shift and staff discounts.

Qualifications

• Warm, engaging personality with strong communication skills.
• Professional, organised approach and ability to stay calm in busy periods.
• Confidence engaging with large volumes of guests.
• Experience using booking systems such as Collins or DesignMyNight is desirable.

Responsibilities

• Maintain a welcoming, organised reception area.
• Greet guests with warmth and confidence.
• Handle enquiries, reservations, and event check-ins.
• Coordinate with venue teams to support smooth event operations.
• Manage phone and email enquiries using booking systems.

Skills

Customer service

Communication

Professionalism

Organisation

Tools

Collins

DesignMyNight

Job description

All Star Lanes brings together retro bowling, made-to-share food and feel-good fun across four iconic London locations. With karaoke, darts and arcade games alongside the lanes, we’ve got something for everyone - from big nights with friends to unforgettable family days out.

We have a great opportunity for a friendly and confident Receptionist to join our team. This role is perfect for someone who enjoys being at the heart of the action, brings positive energy to every interaction, and knows how to make guests feel genuinely welcome from the moment they arrive.

The Role

As a Receptionist, you’ll be the first point of contact for our guests and play a key role in shaping their experience. You’ll manage bookings, welcome visitors, and keep the front desk running smoothly—ensuring every visit starts and ends on a high note.

What you'll be doing:

• Maintaining a welcoming, organised, and professional reception area
• Greeting guests with warmth and confidence
• Handling enquiries, reservations, and event check-ins
• Coordinating with venue teams to support smooth event operations
• Managing phone and email enquiries using booking systems

What You’ll Bring

• A warm, engaging personality with strong communication skills
• A professional, organised approach and the ability to stay calm in busy periods
• Confidence engaging with large volumes of guests
• Experience using Collins or DesignMyNight (desirable)
• Previous experience as a Host or Receptionist in a bar, restaurant, or hotel is an advantage

What We Offer

• Competitive salary plus tronc
• A supportive, people-focused team culture
• Free meals on shift
• Free bowling and 50% discount on food and drinks for you, friends, and family
• Genuine progression and development opportunities
• Wagestream – access to your earnings when you need them

Don’t miss your chance to be part of something special at All Star Lanes.

Our Recruitment Team reviews every application and will be in touch with shortlisted candidates. While we aim to respond to all applicants, detailed feedback may not be provided at this stage.