Receptionist

HSBC; London; On-site; GBP 39,000 - 50,000; Full time

Job summary

HSBC is seeking a Receptionist responsible for creating a welcoming environment, managing the front desk, and providing administrative support for internal and external clients. This role includes coordinating meetings, offering outstanding customer service, and maintaining a professional appearance. The position requires excellent communication skills and a high level of organisation.

Qualifications

• Strong communication and organisational skills.
• Ability to handle multiple inquiries while maintaining attention to detail.
• Proficient in computer use.

Responsibilities

• Manage front desk operations and incoming calls.
• Provide administrative support to the business.
• Coordinate meetings and maintain reception area.

Skills

Excellent communicator

Highly organised

Ability to multi-task

Excellent computer literacy

Attention to detail

Job description

Job Title: Receptionist

Duration: 6 months with a view to go perm

Location: 5 days on site at Finsbury Square

Pay Rate: £19.24 p/h PAYE

Role Purpose:

The Receptionist plays a crucial role in creating a welcoming and efficient environment for visitors and staff. This position is responsible for managing the front desk, handling incoming calls, and providing administrative support.

Key Accountabilities:

• Coordinate the front-of-house services for all internal and external meetings.
• Aid with events to ensure smooth running end-to-end.
• Providing proactive administrative support to the business and assist the administrative team.
• To provide a polished professional customer service experience to external clients/visitors and internal clients.
• Excellent communication and telephone skills.
• Maintaining a professional appearance, positive attitude and being a supportive team player are essential.
• Coordination of reception area and meeting rooms and reporting any faults/issues to facilities coordinator or building management.
• Check upcoming meetings, lunch bookings, refreshments, equipment requirements.
• Liaise with IT department regarding video conferencing and presentations set up, act as first point of call for queries relating to the use of all equipment in meeting rooms.
• Reception cover required across core business hours (08:00 – 18:00, Monday to Friday).
• Answering all incoming and internal phone calls and directing them to the right department/individual.
• Daily check of all AV equipment in 8/F meeting rooms.
• Meeting and greeting guest, announcing their arrival to the host.
• Liaising with building receptionists/security, providing visitors list.
• Coordinating incoming and outgoing mail and courier distribution.
• Participate in fire warden training and defibrillator training and other learning activities.
• Providing a high level of proactive administrative support to administrative team and the business.
• Place beverage or food orders for meetings.
• Help cleaners with room moves when needed.
• Organise & order stationery (this also includes stationery that are not sold via our stationery vendor).
• Review UK Reception and personal mailbox.
• Organise corporate photoshoots.
• Responsible for all temporary passes and manage these for people who have forgotten/lost their passes.
• Responsible for ordering stock of printer toner/cartridges.
• Organising/troubleshooting any issues with printers.
• Regular and monthly checks of the defibrillators in the loft and first aid room.
• Manage any cleaning requests and organise cleaners via radio.

Requirements (Skills / Experience):

• Excellent communicator.
• Highly organised individual.
• Ability to multi-task and support multiple lines of enquiries.
• Excellent computer literacy.
• Attention to detail.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Either apply direct! Or please contact me on [e-mail].

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding