Receptionist

Elior Uk; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Conference Services Assistant to deliver exceptional service in a dynamic environment. This role involves assisting with room setups, managing AV equipment, and ensuring a smooth experience for clients and guests. The ideal candidate will possess strong communication skills and a detail-oriented mindset, contributing to a collaborative team atmosphere. With a commitment to service excellence, this position offers an opportunity to thrive in a supportive workplace that values creativity and personal growth. Join a team dedicated to making every event memorable and impactful.

Benefits

Flexible Working

Holiday Allowance

Family Leave

Paid Charity Leave

Opportunities for Career Progression

Comprehensive Wellbeing Benefits

Life Assurance & Pension Schemes

Exclusive Discounts & Perks

Qualifications

• Excellent communication skills and a detail-oriented approach are essential.
• Previous experience in corporate customer service is preferred.

Responsibilities

• Assist with room setup and AV equipment adjustments as needed.
• Provide exceptional customer service to both internal and external clients.
• Maintain a professional demeanor while interacting with clients and guests.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication

Technical Knowledge (AV Systems)

Education

Previous Corporate Customer Service Experience

Tools

Microsoft Office 365

Microsoft Teams

Zoom

Webex

Job description

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

LRS Job Description

Post Title: Conference Services Assistant
Liaises with: Client, Client Services Manager, LRS Team, LRS Operations Manager, Facilities Management Team, Service Partners, and Key Stakeholders.

Job Role: The Conference Services Assistant is responsible for assisting with room setup changes, equipment adjustment and assembly, and providing support to the reception and facilities teams as needed. The ideal candidate will possess excellent communication skills, be detail-oriented, and demonstrate a high level of professionalism in their work.
Personal Profile:
Demonstrates integrity and a positive, can-do attitude. Committed to delivering exceptional service and taking responsibility for their contribution to the team.

Operational Skills:

1. Technical Knowledge: Familiarity with conference room audio visual (AV) systems, Microsoft Office 365, Microsoft Teams, Zoom and Webex collaboration platforms.
2. Customer Service: High standard of customer service delivery and administration.
3. Experience: Previous corporate customer service experience is preferred.

Key Attributes:

1. Interpersonal Skills: Excellent interpersonal and organisational skills.
2. Efficiency: Efficient, productive, and proactive.
3. Attention to Detail: Exceptional attention to detail.
4. Communication: Communicates clearly and efficiently.
5. Willingness to Help: Demonstrates a willing-to-help attitude.

Responsibilities:
Client Care:

1. Assist with room and furniture changes, including moving and rearranging furniture and equipment as needed.
2. Consult with clients regarding their AV requirements and room setup needs.
3. Adjust and assemble equipment, including setting up and troubleshooting workstations.
4. Set up AV for meetings as requested and provide support when needed.
5. Respond to reception and facilities requests, including delivering supplies and addressing general conference services-related issues.
6. Maintain a professional and courteous demeanour when interacting with employees and visitors.
7. Ensure that all work is completed in a timely and efficient manner.
8. Maintain a safe and organized work environment.
9. Perform other duties as assigned.
10. Cover the reception desk on an ad hoc basis.
11. Provide exceptional customer service to both internal and external clients.

Teamwork and Communication:

1. Assist with any ad hoc duties as required.
2. Communicate effectively with peers and the management team, displaying accuracy and attention to detail in both verbal and written communication.
3. Coordinate with laundry services for cleaning catering table covers and schedule pickups.
4. Liaise with external support teams for any AV issues and schedule AV maintenance.
5. Maintain a strong awareness of business activity and communicate all updates with team members.
6. Coordinate with conference floors and Lobby Team to ensure the smooth arrival of the host's client.
7. Report any new, ongoing, or potential issues and complaints to the Client Services Manager for appropriate action.
8. Communicate effectively with all service partners regarding new bookings, changes to existing bookings, and cancellations.
9. Provide assistance according to business needs, such as lunch cover and annual leave cover.
10. Support the training of new team members, ensuring they are provided with all the information required to carry out the role.

Personal Presentation:

1. Maintain a professional, polite, and considerate manner at all times.
2. Adhere to uniform and presentation standards as per the uniform guidelines.

Work Pattern:

• Monday - Friday

Our way of saying thank you…

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours.
• Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service.
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times.
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes.
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities.
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally.
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes.
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme.

Why it's great to work for us...

At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.

We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.

Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.