Receptionist

Corinthia London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in London seeks a Receptionist to provide exceptional service and manage guest check-ins and check-outs. The ideal candidate will have experience in luxury hospitality, strong customer care skills, and a passion for delivering a memorable guest experience.

Benefits

Highly competitive salary

29 paid holidays per annum

Complimentary meals on duty

Discounted gym membership

Access to Employee health and wellbeing programmes

Qualifications

• Previous experience in a 5-star hotel is essential.
• Good level of written and spoken English.
• Exceptional customer care skills.

Responsibilities

• Check in/out all hotel guests and report issues.
• Ensure standards meet/exceed quality expectations.
• Maximize revenue through cross-selling services.

Skills

Customer care

Attention to detail

Flexibility

Empathy

Professionalism

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As a Receptionist, you will be responsible for checking in/out all of our hotel guests and reporting any comments, VIP arrivals or departures, and other issues as they occur throughout the day to the Reception Manager, Assistant Front Office Manager, or Lead Receptionist. You will also need to ensure that the standards of the department meet and exceed the quality standards set.

Our reception team consistently delivers a seamless and personal arrival and departure experience for our guests while dealing with any queries and maximizing revenue through cross-selling our renowned restaurants, bar, and ESPA life at Corinthia Hotel London.

ABOUT YOU

• Previous experience in a 5-star hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional, and warm personality
• Confidence & professionalism when interacting with high-profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, bars, and the largest, most breath-taking multi-award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues, and our benefits offering has been tailored with this in mind.

• Highly competitive salary
• 29 paid holidays per annum (including bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Access to Employee health and wellbeing programmes
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage, and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Complimentary English classes
• Corinthia-inspired gifts for special occasions
• Enhanced maternity and paternity pay

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.