Receptionist

Chartwells Independent; Kirkwall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways & MyLearning

Digital GP & wider healthcare benefits

Travel discounts with TUI/Expedia/Book

Retail discounts (Tesco/Sainsbury/Morr

Cinema tickets discounts

Cash rewards program

Wellness & mindfulness classes

Discounts for friends & family

Job summary

Compass Group UK&I seeks a professional receptionist at our Finstown site to be the first point of contact for visitors and residents, delivering friendly customer service and supporting accommodation administration.

You will manage reception, update the accommodation booking system, and provide general admin while coordinating with housekeeping and site teams to ensure smooth operations and adherence to safety policies.

Qualifications

• Previous experience in a receptionist, front desk, or administrative role.
• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work under pressure and manage competing priorities.
• Professional, proactive, and flexible approach to work.
• Checkable employment references.

Responsibilities

• Manage reception activities, including answering calls, greeting visitors, and issuing access passes.
• Maintain and update the accommodation booking system accurately.
• Provide administrative support, including filing, record keeping, photocopying, and data management.
• Liaise with housekeeping and site teams to ensure effective communication and service delivery.
• Support the Site Administrator with administrative duties as required.
• Ensure compliance with company policies, Health & Safety procedures, and site regulations.
• Deliver a professional, friendly, and efficient customer experience at all times.

Skills

Reception experience

Communication skills

Organisational skills

Customer service

Multitasking

Professional appearance

Education

NVQ Level 2 in Business Administration or equivalent

Tools

MS Office (Word & Excel)

Job description

We are seeking a professional and customer-focused Receptionist to provide front-of-house support and administrative assistance at our Finstown site. As the first point of contact for visitors and residents, you will play a key role in delivering excellent customer service and ensuring the smooth operation of reception and accommodation administration.

Key Responsibilities

• Manage reception activities, including answering calls, greeting visitors, and issuing access passes.
• Maintain and update the accommodation booking system accurately.
• Provide administrative support, including filing, record keeping, photocopying, and data management.
• Liaise with housekeeping and site teams to ensure effective communication and service delivery.
• Support the Site Administrator with administrative duties as required.
• Ensure compliance with company policies, Health & Safety procedures, and site regulations.
• Deliver a professional, friendly, and efficient customer experience at all times.

Essential Skills & Experience

• Previous experience in a receptionist, front desk, or administrative role.
• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work under pressure and manage competing priorities.
• Professional, proactive, and flexible approach to work.
• Checkable employment references.

Desirable Qualifications & Experience

• NVQ Level 2 (or equivalent) in Business Administration, Customer Service, Hospitality, or a related field.
• Knowledge of Health & Safety procedures, including COSHH.
• Experience within hospitality, accommodation, facilities management, or large-site operations.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0109/43175001/52729996/SU #SCOT #Energy

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!