Front Desk & Guest Services Specialist

Chartwells Independent; Kirkwall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways & MyLearning

Digital GP & wider healthcare benefits

Travel discounts with TUI/Expedia/Book

Retail discounts (Tesco/Sainsbury/Morr

Cinema tickets discounts

Cash rewards program

Wellness & mindfulness classes

Discounts for friends & family

Job summary

Compass Group UK&I seeks a professional receptionist at our Finstown site to be the first point of contact for visitors and residents, delivering friendly customer service and supporting accommodation administration.

You will manage reception, update the accommodation booking system, and provide general admin while coordinating with housekeeping and site teams to ensure smooth operations and adherence to safety policies.

Qualifications

• Previous experience in a receptionist, front desk, or administrative role.
• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office, including Word and Excel.
• Ability to work under pressure and manage competing priorities.
• Professional, proactive, and flexible approach to work.
• Checkable employment references.

Responsibilities

• Manage reception activities, including answering calls, greeting visitors, and issuing access passes.
• Maintain and update the accommodation booking system accurately.
• Provide administrative support, including filing, record keeping, photocopying, and data management.
• Liaise with housekeeping and site teams to ensure effective communication and service delivery.
• Support the Site Administrator with administrative duties as required.
• Ensure compliance with company policies, Health & Safety procedures, and site regulations.
• Deliver a professional, friendly, and efficient customer experience at all times.

Skills

Reception experience

Communication skills

Organisational skills

Customer service

Multitasking

Professional appearance

Education

NVQ Level 2 in Business Administration or equivalent

Tools

MS Office (Word & Excel)

Job description

Compass Group UK&I seeks a professional receptionist at our Finstown site to be the first point of contact for visitors and residents, delivering friendly customer service and supporting accommodation administration.

You will manage reception, update the accommodation booking system, and provide general admin while coordinating with housekeeping and site teams to ensure smooth operations and adherence to safety policies.