Receptionist

Cardiff and Vale University Health Board; Kidderminster; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

NHS Pension scheme

Uniform provided

Job summary

Northumberland House Surgery in Kidderminster is recruiting a part-time Receptionist to cover maternity for one year. The role involves front-desk reception, handling queries, and processing payments for private services within a busy practice serving 13,800 patients.

The successful candidate will work 30 hours per week, Monday to Friday across opening hours 8:00–18:30 with Saturday rota participation. NHS Pension and uniform provided; experience in EMIS is desirable.

Qualifications

• Experience in a healthcare setting is essential and knowledge of EMIS Clinical system is desirable.
• Demonstrate excellent customer service skills from previous roles.
• GP healthcare setting experience is preferred.
• Competent in Microsoft Office programmes.
• GCSE English Language at Grade C or above and GCSE Maths at Grade C or above.

Responsibilities

• Arrange appointments and monitor patient flow into consulting rooms.
• Handle queries from patients and staff and respond to telephone inquiries.
• Explain charges for private services; accept payment and issue receipts.
• Maintain records; file correspondence, reports, and results correctly.
• Record home-visit requests and refer to the doctor on-call when needed.
• Record messages for doctors and nurse practitioners; follow day-end procedures.
• Provide holiday/absence cover for colleagues; participate in Saturday rota as required.

Skills

Customer service

Professional telephone manner

Team player

GP healthcare setting experience

Education

GCSE English (C+)

GCSE Maths (C+)

Tools

EMIS Web Clinical System

Microsoft Office

Job description

Northumberland House Surgery in Kidderminster are looking to recruit a part-time Receptionist to cover maternity for one year, for their busy surgery serving 13800 patients in the Wyre Forest., The job involves:

• working on the front reception desk dealing with patients,
• dealing with queries from the whole practice team as required,
• dealing with telephone queries
• fitting into a busy and professional reception team covering an array of patient focussed tasks., GENERAL DUTIES:

Arrange appointments with patients accurately and monitor flow of patients into consulting and treatment rooms when they attend the practice. Monitor effectiveness of appointment system and report any problems or variations required. Ensure that patients without appointments but who need urgent consultation are dealt with in a logical and non-disruptive manner. Ensure correspondence, reports, results, etc, are filed in correct record. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all queries and requests for assistance from patients and other visitors. Enter requests for home visits including all relevant information and where necessary refer to doctor on-call. Action requests for ambulance transportation in line with practice protocol. Ensuring all messages and relevant information are recorded for the doctors and Nurse Practitioners attention. Following start and end-of-day procedure when called upon to do so Any other duties requested at the discretion of the Practice Manager. This job description is not intended to be an exhaustive list of duties but to give a guide of the objectives and responsibilities of the post. It will be reviewed with the postholder on an annual basis.

Experience in a healthcare setting is essential and knowledge of EMIS Clinical system very desirable and you must be able to demonstrate excellent customer service skills through previous roles.

• Experience in a GP Healthcare Setting
• Competent in EMIS Web Clinical System
• Professional Telephone Manner
• Good Team Player
• Experience of working in a Customer facing role
• Competent in Microsoft Office programmes
• GCSE or Equivalent in English Language at Grade C or above
• GCSE or Equivalent in Maths at Grade C or above

The successful applicant will be required to work 30 hours per week Monday to Friday spread across the practice opening hours of 8am 6.30pm and participate in a Saturday rota. The working pattern will be a range of shifts Monday to Friday with Saturday working as overtime on a Rota basis, please do not apply if you are unable to commit to these shifts.

You will be required to provide holiday and absence cover for your colleagues by mutual agreement. Salary will be dependent upon experience and you will be eligible for membership of the NHS Pension scheme and a uniform will be provided.