Receptionist/ Care Navigator

Archvale; Farnborough; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

27 days annual leave (pro-rata) + 8银行公

Job summary

Archvale in Farnborough seeks a friendly GP Receptionist to be the first point of contact, delivering excellent customer service and supporting medical secretaries.

You will manage appointments, answer calls, handle queries, and assist with admin while maintaining confidentiality and data protection.

Qualifications

• GCSEs in English and Maths are required.
• Experience working in a GP practice is preferred.
• Experience using EMIS software is desirable.

Responsibilities

• Greet patients and visitors as they arrive at the practice.
• Manage patient appointments using electronic booking systems.
• Answer incoming telephone calls promptly and courteously.
• Direct inquiries to appropriate staff or departments.
• Respond to patient queries and provide information on services and hours.
• Assist with general admin tasks such as photocopying and scanning.
• Maintain patient confidentiality and data protection.
• Support with patient registration and liaison with the team.

Skills

Customer service

Communication

Organisation

Multitasking

Empathy

Education

GCSE English and Maths

Tools

EMIS

Job description

Working hours: Monday 8.30 - 18.30 Thursday 8.15 - 18.30 Friday 8.30 - 18.30

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and support to other medical secretaries. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to:

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.
• Supporting the administration and receptionist teams with patient registration.
• Previous experience in working within a GP practice
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• GCSEs in English and Maths.
• Previous experience of working in a healthcare setting.
• Experience using EMIS.
• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)