Receptionist

Lochardil; Inverness; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Professional development

EyeMed

Cycle Scheme

Employee discount platform

Employee Assistance Programme

Refer a Friend

Job summary

Lochardil House welcomes applicants for a full-time Receptionist role in Inverness. You will greet guests, manage check-ins and check-outs, and handle reservations, ensuring a warm and efficient service in a historic Highland setting.

The position requires flexibility to work evenings and weekends, with a focus on delivering outstanding hospitality and using hotel software and MS Office to stay organized. Join Highland Coast Hotels’ renowned team and contribute to memorable guest experiences.

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• A warm and welcoming personality.
• Strong organisational abilities and attention to detail.
• Proficiency with hotel management software and Microsoft Office.
• The ability to multitask and handle busy periods with ease.
• A professional appearance and demeanor.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Welcome guests and coordinate check-ins and check-outs.
• Manage reservations and guest requests with accuracy and courtesy.
• Provide exceptional customer service to ensure a memorable stay.
• Maintain a smooth flow during busy periods and handle multiple tasks.

Skills

Hospitality experience

Customer service

Communication skills

Organisational skills

Team player

Tools

Hotel management software

Microsoft Office

Job description

Lochardil House is now part of the Highland Coast Hotels collection; nestled in the picturesque landscape of Inverness, it is a stunning example of Scottish architecture and heritage. This historic mansion, dating back to the 19th century, exudes charm and character at every turn. Surrounded by lush gardens and rolling hills, Lochardil House offers a serene and elegant setting for various events and gatherings. Its rich history, coupled with modern amenities and impeccable service, makes it the ideal venue for weddings, corporate retreats, and special occasions. Whether exploring the estate's manicured grounds or relaxing in its luxurious interiors, Lochardil House promises an unforgettable experience steeped in tradition and beauty. We are offering a unique opportunity to join our brand new team to showcase your passion for Highland hospitality and be part of creating memorable moments in this timeless Scottish gem.

The Position

We are seeking a friendly and professional Receptionist to join our team
on a full-time basis. The role involves welcoming guests, handling check-ins
and check-outs, managing reservations, and providing exceptional customer
service. You will be the first point of contact for our guests, ensuring their
stay is comfortable and enjoyable. The position requires flexibility to work
some evenings and weekends, ensuring we provide outstanding service at all
times.

The Person

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests. This can only happen with a strong team that shares our Vision.

The ideal candidate

• Previous experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills
• A warm and welcoming personality
• Strong organisational abilities and attention to detail
• Proficiency with hotel management software and Microsoft Office
• The ability to multitask and handle busy periods with ease
• A professional appearance and demeanor
• Flexibility to work evenings and weekends as required

The Package

Salary £13.45 per hour + service charge + tips + company benefits inc:

• Discount for you and your family and friends on accommodation, food and beverages
• Opportunities for professional development and growth within the company
• EyeMed
• Cycle Scheme
• Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
• Employee Assistance Programme
• Refer a Friend incentive scheme

If you are passionate about the hospitality industry and have the skills
and experience to thrive in this role, we would love to hear from you. Join us at Highland Coast Hotels and be part of a team dedicated to creating exceptional
guest experiences.

Highland Coast Hotels is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for all employees.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more at highlandcoasthotels.com.

Receptionist • Inverness, United Kingdom