Front Office - Team Member

Peoplebank; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing resources

Free meals on duty

Free parking

Job summary

Hull Humber View Hotel, Signature Collection By Best Western, is seeking a friendly Front Office Team Member. You will be the first point of contact, ensuring guests feel welcomed from arrival through stay, handling check-in/check-out, and supporting guest needs with calm professionalism.

You’ll join a collaborative team, contribute to a smooth guest journey, and help create memorable experiences at a flagship hotel overlooking the Humber estuary.

Qualifications

• Front desk or guest-facing experience is a plus.
• Able to welcome guests and handle enquiries with warmth.
• Strong communication and teamwork are essential.

Responsibilities

• Welcome guests warmly and manage check-in/check-out smoothly.
• Respond to guest enquiries and requests to ensure satisfaction.
• Handle phone calls and emails, take reservations and manage guest data.
• Support administrative tasks such as billing and reporting with accuracy.
• Collaborate with hotel teams to ensure a seamless guest journey.

Skills

Guest hospitality

Clear communication

Calm under pressure

Job description

Hull Humber View Hotel, Signature Collection By Best Western

The Opportunity

We are looking for a friendly, motivated and guest-focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.

This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.

You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest-facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people-focused hotel environment

Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Hotel

With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you’ll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western.

Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite.

For a truly grand entrance, the hotel even has its own helipad for helicopter access.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.