Front Office - Team Member - Hull

LGH - Best Western; West Carr; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Wellbeing tips & fitness videos

Free meals on duty

Free parking

Job summary

Hull Humber View Hotel is seeking a friendly Front Office Team Member to be the first point of contact for guests, helping them feel welcome, relaxed and cared for from arrival through departure. The hotel offers dramatic Humber estuary views, a 10-minute drive to Hull city centre and 95 bedrooms as part of the Signature Collection by Best Western.

You will check guests in and out, handle enquiries and reservations, and work with other departments to ensure a seamless guest journey.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check in and check out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well coordinated guest journey
• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people focused hotel environment
• Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Job description

We are looking for a friendly, motivated and guest focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check in and check out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well coordinated guest journey
• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people focused hotel environment

Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you'll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western. Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite. For a truly grand entrance, the hotel even has its own helipad for helicopter access.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking