Receptionist

London Borough of Hounslow; Hounslow; On-site; GBP 15,000 - 16,000; Part time

Job summary

The Heathland School in Hounslow is seeking an afternoon Receptionist to join the frontline team. This term-time role covers 22.5 hours per week across 12:30pm–5:00pm, with duties on switchboard, message handling, and pupil appointments.

The successful candidate will work under the Office Manager and support a large, multicultural 11-18 community school. Applicants should have strong communication and administrative skills, be reliable, and comfortable using MS Teams.

Qualifications

• Experience working in a school or reception environment.
• Ability to manage front-d desk duties with courtesy.
• Proficient with MS Teams and basic IT tasks.

Responsibilities

• Operating the central console switchboard, answering calls promptly and forwarding messages as needed.
• Forwarding absence emails to relevant staff for action.
• Updating the confiscated mobile log on Teams.
• Processing pupil appointments in advance.
• Reporting faults on the telephone system to the Network Team.
• Entering late arrivals in the pupil diaries and liaising with Attendance Registrar.

Skills

Communication skills

Customer service

Organisational skills

Job description

RECEPTIONIST (12.30PM - 5.00PM)

Location: The Heathland, Wellington Road North, Hounslow TW4 5JD

Closing Date: 11/09/2026

• Scale 2/3
• Term time plus 5 INSET Days
• 22.5 hours per week (39 weeks)

Actual salary £15,386.90 - £16,053.09

An exciting position has arisen at this large, multi-cultural 11-18 community school to work as the afternoon Receptionist.

KEY ACCOUNTABILITIES INCLUDE:

Responsible to the Office Manager:

• Operating the central console switchboard ensuring that all calls are promptly and politely answered and appropriate action taken, including the dissemination of messages.
• Forwarding all absence emails promptly to relevant Head of Year, Attendance and pupil support admin.
• Update and maintain the confiscated mobile log on Teams.
• To process pupil appointments ahead of time.
• Reporting any faults on the telephone system to the Network Team.
• Entering information regarding pupils arriving late in pupils diaries and late spreadsheet on Inventry, liaising with the Attendance Registrar to ensure the effective monitoring of pupils absence.

The school is located on a large site in Hounslow with excellent transport links and a large staff car park.

Please note that the school does not accept CVs . We reserve the right to interview as suitable applications are received. Please note references will be taken up in advance.

Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service. The Heathland School is committed to safeguarding and promoting the welfare of children and young people and expects all staff, governors and volunteers to share this commitment. This appointment is subject to an Enhanced DBS check.

In line with KCSIE 2024 and safer recruitment practices, we will conduct an online search for all shortlisted candidates. The online search is part of safeguarding checks and will seek publicly available information on candidates' suitability to work with children. Shortlisted candidates will be provided with further guidance and asked to clarify their online presence.