Receptionist

Audley Villages; Henley-on-Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury brand in hospitality seeks a Customer Services Assistant to deliver exceptional service to owners and guests. This role involves managing reception tasks, ensuring a warm welcome, and maintaining high standards of cleanliness. Ideal candidates will have a customer-focused attitude and strong communication skills. Join a supportive team that values training and development, offering a competitive salary and various perks.

Benefits

Competitive salary

Company pension scheme

28 days holiday

50% discount on food and drinks

Guest suites at staff rates

Excellent learning opportunities

Employee discount portal

Healthcare Cash Plan Scheme

Refer a friend bonus scheme

Free uniform

Qualifications

• Experience in reception or customer-facing role.
• Excellent communication and relationship building skills.

Responsibilities

• Ensure high-quality service for owners and guests.
• Manage reception tasks and assist with guest suites.
• Maintain cleanliness and assist with special events.

Skills

Communication

Customer Engagement

Organizational Skills

Attention to Detail

Timekeeping

Job description

The Role

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.

As our Customer Services Assistantyou’ll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the heartwarming food and surroundings at our bistro will get a warm welcome and a smooth, seamless service.

Whether you’re answering calls at our reception, seating guests, advising on the menu, making a coffee at the bistro, promoting the village and our health club, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.

The Ideal Candidate

• Experience of working in reception or a customer facing role.
• Previous experience in hospitality and handling cash (preferably).
• A ‘can do’ attitude and an organised approach, able to prioritise to ensure things get done.
• Excellent communication and relationship building skills to ensure the guest receive the highest quality of service and customer engagement is high.
• Self-motivated and driven by standards and sales opportunities.
• Hands on and flexible approach to daily duties and shift patterns in order to be able to carry out a variety of tasks in line with the needs of the village.
• Warm, professional and empathetic, as well as smartly turned out.
• Good timekeeping skills.
• Strong attention to detail and ability to work under pressure.
• Compassion and caring attitude to work.
  
  

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…
  
  

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer.We arecommitted to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin,sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&Ipolicy/statement’reception

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