Concierge

De Vere Beaumont Estate; Reading; On-site; Full time

Job summary

Join a leading hospitality venue as a Concierge at De Vere Beaumont Estate, where you will ensure exceptional guest experiences through attentive service and local knowledge. This entry-level, full-time role offers competitive pay and a variety of benefits, including career progression and support for personal wellness.

Benefits

Paid holiday allowance

Free meals on duty

Access to leisure club facilities

Career progression opportunities

Employee Assistance Programme

Flexible pay access through Wagestream

Regular team appreciation events

Qualifications

• Warm, bubbly, and engaging personality.
• Commitment to exceptional customer service.
• Willingness to learn and train.

Responsibilities

• Provide guests with pleasant and efficient service.
• Assist with luggage and escort guests to rooms.
• Maintain a supply of maps, menus, and brochures.

Skills

Customer Service

Communication

Engagement

Job description

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Join to apply for the Concierge role at De Vere Beaumont Estate

What is the main purpose of the role?

You’ll ensure guests receive a pleasant, efficient and cordial service at all times by using their names when you welcome them, relieving their luggage and escorting guests to their rooms. In order to provide a consistently exceptional service, you’ll be familiar with all hotel facilities, in house dining, room service and local amenities to be able to provide guests with relevant information.

What is the main purpose of the role?

You’ll ensure guests receive a pleasant, efficient and cordial service at all times by using their names when you welcome them, relieving their luggage and escorting guests to their rooms. In order to provide a consistently exceptional service, you’ll be familiar with all hotel facilities, in house dining, room service and local amenities to be able to provide guests with relevant information.

As our Concierge, you will also be responsible for ensuring there is a good supply of maps, menus, hotel brochures and any current promotion material in the guest service area, and organise transportation for guests as and when necessary. You’ll also work closely with maintenance to inform them of any issues, and with the guest relations team to ensure guest comfort and convenience at all times.

The Ideal Candidate

Our ideal concierge will be warm, bubbly, engaging, genuine and absolutely committed to ensuring every guest with whom they interact remembers them for the outstanding level of customer service they deliver.

Your personality and commitment to our guests are much more important to us than your previous experience; we would be delighted to train the right person/people.

You must be avilable to work Friday, Saturdays and Sundays.

Benefits

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our colleagues.

That’s why we are proud to offer the following benefits for the role of Concierge.

• £12.21 per hour
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• Paid holiday allowance based on the hours that you work
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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