Receptionist

Cushman & Wakefield; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in real estate seeks a Receptionist to deliver exceptional front-of-house service in a corporate environment. The role involves greeting clients, managing the reception area, and providing operational support. Ideal candidates will have strong customer service skills and a corporate or hospitality background.

Qualifications

• Experience as a receptionist in a corporate or hospitality environment.
• Strong customer service skills.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide high-quality customer service to clients and visitors.
• Manage reception area and ensure it is tidy and presentable.
• Coordinate meeting room bookings and event setups.

Skills

Customer Service

Communication

Problem-Solving

Analytical Abilities

Microsoft Office

Job description

Job Title

Receptionist

Job Description Summary

Job Description

This position plays a key role in delivering a high standard of front-of-house service within a corporate environment. As the first point of contact for clients, visitors, and internal teams, you will provide exceptional customer service, maintain a professional and welcoming reception area, and support day-to-day office operations.

Core Responsibilities:

• Provide high-quality customer service to both internal and external customers

• Meet and greet all clients/visitors in a friendly and professional manner

• Develop positive relationships with clients, management, and service providers

• Proactively assist clients and respond to recurring or sensitive concerns, in line with all site rules and regulations

• Respond to client and customer needs, coordinate resources, and proactively provide solutions and recommendations

• Respond to emails and answer calls in a timely and polite manner

• Manage the Reception store and notify the Facilities Coordinator when supplies are required

• Register, collect, and escort all visitors and issue/retrieve visitor passes

• Coordinate meeting room bookings, arrange meeting room stationery, and order tea/coffee or catering for business meetings as required via the on-site caterer

• Assist with event and meeting venue set-up and coordination as requested

• Handle mail: collect, distribute, and send mail/packages; book couriers; and maintain records for invoicing purposes

• Report all Facilities and Health & Safety issues to the Facilities team

• Monitor outsourced contractors on an as-needed basis for safety and security purposes

• Ensure the reception area is clean, tidy, and presentable at all times

Qualities and Personal Attributes:

• Experience working as a receptionist in a corporate or hospitality environment

• Extremely strong customer service skills

• Strong anticipation and analytical abilities, with problem-solving aptitude in a busy environment

• Excellent communication skills and the ability to interface at all levels

• Proficient in Microsoft Office and commonly used IT programmes (e.g., Teams)

• Awareness of workplace safety and health practices

INCO: “Cushman & Wakefield”