Receptionist

Phyllis Court Club; Henley-on-Thames; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

28 days holiday (pro rata)

Discounts at retailers and restaurants

Gym & swim access

EAP & wellbeing support

Meals and hot drinks on duty

Complimentary parking onsite

Henley Royal Regatta tickets

Job summary

Phyllis Court Club is a private members club situated in a grand riverside manor on the River Thames in Henley-On-Thames. We are seeking a friendly Receptionist to welcome members and guests, handle bookings, and support event and restaurant services.

Reporting to the Front of House Manager, you will work as part of a small team, providing a warm, professional welcome, managing calls, and assisting with guest check-ins and health and safety observations.

Qualifications

• Exceptional customer service and clear communication with guests.
• Ability to work well in a small team and support colleagues.
• Experience in a similar role is desirable but on‑the‑job training will be provided.
• Strong problem solving and composure under pressure is essential.

Responsibilities

• Greet and assist members and guests at the club reception.
• Handle bookings and events enquiries by phone or in person.
• Register guests for events or restaurant bookings and direct calls to other departments.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Time management

Problem solving

Proactive attitude

MS Office

Tools

MS Office

Job description

SALARY £28,392 per annum

40 hours per week with paid lunch breaks and overtime.

with regular days off and no split shifts.

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

RECEPTIONIST

PERMANENT CONTRACT

SALARY £28,392 per annum

40 hours per week with paid lunch breaks and overtime.

The role will include shift work including early mornings, evenings, weekends and Bank Holidays.

with regular days off and no split shifts.

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond.

Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta.

The Role

Reporting to the Front of House Manager and working as part of a small team you will be responsible for ensuring our members and guests receive a warm and friendly welcome to the club.

Responsibilities Will Include

• Deal with any queries from members or guests in an efficient & professional manner.
• Provide assistance over the phone or in person regarding bookings or events at the Club.
• Book guests or members into relevant events or for the restaurant.
• Filter calls to other departments within the Club.
• Checking guests in and out of their rooms, completing all checks as required.
• To be aware of the need to observe Health and Safety regulations and advise management of any irregularities.
• Provide reception cover in the Fitness Centre.

Skills And Experience

• Exceptional customer service skills.
• Be a clear communicator and be able to demonstrate great teamwork.
• Experience in a similar role is desirable but full training will be given on the job.
• A good, logical approach to problem solving and the ability to work well under pressure.
• Familiarity with Microsoft office software
• Good time management skills and the ability to multi-task, as well the ability to work using your own initiative.
• The role is very hands on, so a can do, and proactive approach is essential and forms part of our ‘One Team’ ethos.

Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
• Gym & swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Life assurance scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references