Receptionist

NHS; Hastings; On-site; GBP 24,000 - 26,000; Full time

Job summary

Hastings & Rother Healthcare is seeking dedicated receptionists for full-time and part-time roles. The successful candidates will provide excellent customer service, assist patients, and work in a dynamic environment. Join a rapidly growing organization offering opportunities for staff development and the NHS Pension scheme.

Benefits

Opportunities for staff development

NHS Pension scheme

Qualifications

• Experience of working with the general public.
• Knowledge of general office procedures.
• Ability to work under pressure and organise workload effectively.

Responsibilities

• Assist and direct patients in accessing appropriate services.
• Provide general assistance to the practice team.
• Project a positive and friendly image to patients.

Skills

Communication

Interpersonal Skills

Organisational Skills

IT Literacy

Confidentiality

Education

GCSE Level C in English

Tools

EMIS Web

Word

Excel

Job description

• Provide excellent customer service face-to-face as well as over the telephone.
• Want to be part of a rapidly growing organisation?
• Thrive in a busy working environment?

If this sounds like you, then we would love to hear from you!

HRH is currently looking to recruit both part-time and full-time receptionists to join our dynamic and evolving organisation.

Hastings & Rother Healthcare is an innovative organisation that continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.

Part-time role - 31 hours, Monday, Thursday, Friday.

Salary is pro-rata for part-time positions.

Main duties of the job

Our reception roles are varied and interesting. Applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would enjoy working in a fast-paced environment and be able to provide excellent customer service, compassion, and support to our patients. Excellent communication and team-working skills are essential. If you think this sounds like you, are looking for a new challenge, and would like to become part of our rapidly expanding and developing team, then we would love to hear from you.

About us

Hastings & Rother Healthcare (HRH) comprises three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and currently serve the largest patient population in Hastings & St Leonards.

We offer full and part-time hours within an enjoyable working environment, opportunities for staff development, and the chance to join the NHS Pension scheme.

Interview date: 3rd June 2025.

Previous applicants need not apply.

We reserve the right to close this advertisement early if we receive a high volume of applications.

HRH monitors the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting to determine if your application should progress.

Job responsibilities

Hastings & Rother Healthcare

Purpose of the role:

To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner. To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone.

Please refer to the link for the full job description.

Person Specification

Experience

• Minimum of GCSE Level C in English or equivalent.
• Experience of working with the general public.
• Knowledge of general office procedures.
• IT literacy, including proficiency in Word, Excel, and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to requests for assistance while maintaining confidentiality.
• Good organisational skills.
• Ability to communicate calmly and effectively with difficult people, both in person and on the phone.
• Confident and effective communication skills, both verbally and in writing.
• Flexibility to respond to the demands of the role.
• Ability to work effectively as part of a team.
• Maintain confidentiality at all times.
• Understanding and commitment to equal opportunity and diversity principles.
• Ability to manage and prioritise multiple tasks.
• Attention to accuracy when dealing with patient records.
• Methodical working approach and ability to meet deadlines.
• Ability to work under pressure and organise workload effectively.
• Proactive attitude and initiative in completing tasks.
• Experience of General Practice.
• Knowledge of EMIS Web.

Qualifications

• Minimum of GCSE Level C in English or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.

Salary: £24,051 to £25,029 per year. HRH typically appoints at the bottom of the pay scale.