Receptionist

Derbyshire Community Health Services NHS Foundation Trust; Hague Bar; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free staff parking

Job summary

Derbyshire Community Health Services NHS Foundation Trust is seeking a friendly Reception/Administrative Assistant to manage busy front-of-house duties across community sites. You will greet visitors, answer calls, schedule appointments, handle mail, and support clinical teams with clerical tasks.

Excellent communication and IT skills are essential. Join a dedicated team delivering community healthcare to Derbyshire and Derby, with opportunities to develop in a supportive environment and work

Qualifications

• GCSE English & Maths at grade C or equivalent
• IT qualification and experience
• Previous customer service experience is desirable

Responsibilities

• Provide reception clerical and administrative duties, including cash handling and mail distribution
• Greet visitors and answer phone calls in a friendly, professional manner
• Book appointments and support waiting lists for podiatry and physiotherapy as advised
• Monitor and maintain self-check-in screens and franking machine
• Support site maintenance reporting and room booking processes

Skills

Excellent communication

Interpersonal skills

Teamwork

Customer service

Organisational skills

Education

English & Maths GCSE

IT qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding - join an outstanding team!

Job overview

Responsible for a busy reception area, liaising with members of the general public, services and departments and external organisations, both face to face and over the phone.

• Provide a friendly, helpful and professional service at all times.
• Ensure that public areas are kept clean and tidy.
• Provide comprehensive reception clerical and administrative duties, e.g. cash handling, banking, ordering stationery and supplies, receiving and distribution of incoming mail and parcel, franking and posting outgoing mail, answering all telephone queries and forwarding calls to appropriate services.
• Supporting the administrative service to clinical services including Podiatry and Physiotherapy, e.g. registering patients; booking appointments both by telephone and at reception; monitoring waiting lists, liaising with clinical teams.
• To provide sickness and absence cover at other Clinics/Health Centres when required.

Main duties of the job

Provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.

Ensuring all patients are booked into appointments correctly and directing them appropriately on arrival.

Provide administrative support around waiting list for Podiatry patients as advised by the Podiatry team e.g registering new patients, appointment cancellation, and re-arrangement

• Advise podiatry leads of capacity and demand on
• Support the monitoring, coordination of domiciliary lists
• Provide administrative support to Physiotherapy services around appointment registering new patients, appointment cancellation, appointment re-arrangement
• Escalate any urgent patient matters immediately to relevant clinical services.
• Monitor franking machine, downloading funds as required
• Monitor and maintain self-check-in screens, reporting any faults
• Manage and monitor the telephone answering service
• Receipt all incoming mail and organise distribution.

Answer patient queries and signpost to appropriate local services.

• Contact EMAS on the non pick-up of patients
• Report and escalation site maintenance issues.
• Support an efficient room booking service, ensuring rooms are not double booked
• Printing/Photocopying
• Maintain site emergency equipment as per Policy
• When on duty to act as a Fire Warden
• To provide cover for colleagues' absence at base and other sites within the area.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Key values working The DCHS Way:

• Get the basics right
• To act with compassion and respect
• To make a difference
• To value and develop team work
• To value everyone's contribution

Person specification

Education

• English & Math GCSE C or equivalent experience
• IT qualification and experience

Desirable criteria

• Customer care qualification

Experience

Essential criteria

• Microsoft packages Excel, Word, PowerPoint
• Understanding of confidentiality
• Previous customer service experience

Desirable criteria

• Knowledge of System One

Skills and attributes

Essential criteria

• Excellent communication and interpersonal skills
• Ability to work on own initiative and as part of a team
• Flexibility of working pattern
• Ability to train and mentor colleagues

Aptitude and personal qualities

Essential criteria

• Calm and professional
• Friendly and approachable
• Willing and eager to learn
• Ability to travel to other sites

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.

Our values:

1. To get the basics right - For each other, local people and communities
2. To act with compassion and respect - For each other, local people and communities
3. To make a positive difference - For each other, local people and communities
4. To value and develop teamwork - With our partners and within DCHS
5. To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.