Receptionist

Catchwork; Guildford; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Royal Surrey County Hospital is seeking a Receptionist / Administration Assistant to join the Neurophysiology team in Guildford. You will act as the first point of contact at the Neurophysiology Reception, greeting patients, checking in, and supporting both reception and administrative tasks within the Clinical Measurements and Neurophysiology Services.

The role involves booking specialist diagnostic investigations, supported by training and induction.

Qualifications

• Excellent communication and organisational skills are essential.
• Previous administrative experience is desirable but not essential.

Responsibilities

• Provide a professional reception service for Neurophysiology and Pacing Teams.
• Support patient flow by assisting with check in and booking appointments.
• Maintain accurate patient administration on Surrey Safe Care (Cerner).
• Ensure notes are filed for coding and that patient case notes are prepared promptly.
• Arrange patient appointments and transport as required by the Neurophysiology team.
• Carry out clerical duties and respond to enquiries from patients and staff.

Skills

Communication

Organisational skills

Administrative duties

Job description

Receptionist / Administration Assistant B2

guildford

Published by Emprego

Neurophysiology Receptionist / Administration Assistant - Royal Surrey County Hospital Location : Level B, Clinical Measurements and Clinical Neurophysiology Applications are invited for the role of Neurophysiology Receptionist / Administration Assistant, supporting both reception and administrative functions within the Clinical Measurements and Neurophysiology Services. The post holder is first point of contact at the Neurophysiology Reception desk and they will play a key role in supporting patients attending the Neurophysiology and Pacing clinics, including greeting patients on arrival, assisting with check in, and supporting the consultant and team of clinical physiologists, booking specialist diagnostic investigations appointments. Excellent communication and organisational skills are essential, as the role involves direct contact with patients, carers, hospital transport, and a wide range of clinical and non clinical teams both within and outside the Trust. Previous administrative experience is desirable but not essential, as full Trust and departmental induction and training will be provided. Provide a professional and efficient reception service for the Neurophysiology and the Pacing Teams. Act as a key member of the Administration Team, supporting neurophysiology operations. Work collaboratively with Medical, Physiologists, Medical Secretaries and Administrative colleagues. Support patient flow by assisting with check in, booking appointments for specialist diagnostic investigations and appointment queries, and general navigation. Maintain accurate records and ensure compliance with Trust policies and data protection. Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Ensure accuracy and completeness of Patient administration on Surrey Safe Care (Cerner), entering admissions, transfers and discharges. Ensure accuracy of Department Management screens on Surrey Safe Care (Cerner). Ensure all patient diagnostic reports/case notes are filed and prepared promptly for the coding process. Ensure that notes are sent for coding. Carry out Clinical Measurements and Neurophysiology reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to clinical measurements and neurophysiology staff where appropriate. Undertake clerical duties as required by Neurophysiology team. Arrange patient appointments and transport as required by Neurophysiology team. Ensure patient reports/case notes are moved promptly from the Neurophysiology area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the Outpatients following the Case note Tracking Procedures. File medical reports and other patient documentation in patient case notes in accordance with the approved system. Assist with booking, confirming, and rescheduling patient appointments under the guidance of administrative staff or Clinicians Contact patients by phone or letter to confirm appointment details. Send out information leaflets where appropriate and provide telephone information/advice to patients as agreed within the team and in accordance with guidelines as per PILs Attend all relevant training sessions and meetings. Collect clean linen as required. Support the service manager in monitoring the cleanliness of the neurophysiology service. Undertake such other similar duties as may be required by the Neurophysiology team.