Receptionist

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 23,000 - 27,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) – Elizabeth Garrett Anderson Wing is seeking a Receptionist to join the Antenatal Outpatients multidisciplinary team. The role is a 12 month FTC, full-time, 37.5 hours per week, and focuses on delivering friendly, professional admin support in a patient-facing environment.

You will greet patients, visitors and colleagues, provide a high-quality administrative service, and manage EPIC in-basket, secure chats and email queries to

Qualifications

• Must have excellent customer care skills.
• Experience with EPIC in-basket, secure chats and email inbox queries is preferred.
• Role involves receptionist duties in antenatal outpatients within a multidisciplinary team.

Responsibilities

• Greet patients, visitors and colleagues at the antenatal reception desks.
• Provide high-quality administrative support and efficient patient flow.
• Respond to EPIC in-basket, secure chats and email queries as required.
• Support the team to deliver a positive patient experience.

Skills

Customer service

Attention to detail

Communication skills

Job description

An exciting opportunity has arisen to join UCLH's Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care. We are seeking a bright and enthusiastic individual to join our maternity admin team to work as a Receptionist within our Antenatal Outpatients multi-disciplinary team. This is a 12 month FTC, full-time role working 37.5 hours a week. The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff. This role will have a significant and direct impact on our patients experiences and will also involve when needed responding to EPIC in-basket, secure chats and email inbox queries. You will also be monitoring/actioning relevant EPIC workqueues as required. We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression. This role will be an integral part of the multidisciplinary team working in a patient facing clinical setting. The post holder will be providing high quality, comprehensive range of administrative duties and deliver an excellent patient and user experience by meeting and greeting patients, visitors and colleagues on the antenatal reception desks in a friendly and professional manner.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
• We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
• For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
• Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date.
• Come and be a part of the best NHS trust in England to work for, according to our staff.
• UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.