Housekeeper

NHS Jobs; Greater London; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) is seeking a Housekeeper to help create a safe, welcoming environment for women, babies and families at Elizabeth Garrett Anderson Wing. You will coordinate ward supplies, support meal service, and work with clinical and support staff to maintain high standards of cleanliness and organisation.

The role requires strong communication, attention to detail and a proactive approach in a busy healthcare setting.

Qualifications

• Understanding of routine work procedures gained through induction or on the job training.
• Understanding of food hygiene requirements.
• Experience in carrying out assigned duties after training.

Responsibilities

• Coordinate ward supplies and maintain stock levels to keep areas organised.
• Support meal service provision and infection prevention standards.
• Ensure cleaning and non-clinical areas are safe and operationally ready.
• Collaborate with nursing, midwifery and support services to ensure a positive patient experience.

Skills

Basic computer skills

Knowledge of e-mail and spreadsheets

Stock ordering & rotation

Tools

Word

Excel

Email/communication tools

Job description

Housekeeper

The closing date is 27 September 2026

Join our Women's Health team as a Housekeeper and play a vital role in creating a safe, welcoming and well-organised environment for women, babies and families. This is an exciting opportunity for someone who enjoys working with people, takes pride in maintaining high standards and thrives in a busy healthcare setting.

You will be a key member of the multidisciplinary team, helping to ensure the ward runs smoothly by supporting patient experience, maintaining stock supplies, promoting cleanliness and coordinating with support services.

We are looking for a reliable, proactive and organised individual with excellent communication skills and a commitment to delivering outstanding customer service. In return, you will work in a supportive team environment where your contribution is valued and where you can make a real difference to the experience of our patients and their families every day.

Main duties of the job

As a Housekeeper, you will be a valued member of the ward team, helping to ensure a positive experience for patients, families and staff through the delivery of high-quality non-clinical support services. You will take responsibility for coordinating ward supplies and maintaining stock levels, ensuring clinical and non-clinical areas remain organised, safe and operationally ready.

You will work closely with colleagues across nursing, midwifery and support services to help maintain a clean, welcoming and well-maintained environment, supporting infection prevention standards and the efficient running of the ward.

The role requires excellent organisational and communication skills, attention to detail, the ability to prioritise workload and a proactive approach to problem-solving. You will also support meal service provision, monitor environmental standards, elevate maintenance concerns and contribute to continuous service improvement.

This is an important role for someone who is approachable, reliable and committed to delivering an excellent experience for women, babies and their families while supporting the safe and effective delivery of care.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospital
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application.

Job description

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England – In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Understanding of routine work procedures gained through induction or on the job training
• Understanding of food hygiene requirements

Experience

• Experience in carrying out assigned duties after training
• Working in a team
• Good standard of written and spoken English
• Previous experience in a customer service/catering environment

Communication

• Able to communicate accurately and effectively with patients and colleagues
• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Calm under pressure
• Understands importance of maintaining confidentiality
• Able to develop good rapport with staff, families and patients

Skills and Abilities

• Basic computer skills
• Knowledge of e-mail, Word and spreadsheets
• Able to order stock and implement stock rotation

Personal and People Development

• Demonstrates understanding of own role within the team
• Willing to produce a personal development plan with manager

Responsibilities towards promoting Equality Diversity and Inclusion

• Demonstratable understanding of the Equality, Diversity, and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

Address

Elizabeth Garrett Anderson Wing, University College Hospital

£31,554 to £33,270 a yearPer annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-8284960

Job locations

Elizabeth Garrett Anderson Wing, University College Hospital