Receptionist

Nobu Hotel Portman Square; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee events

Discounted stays

Wellness discounts

Career progression

Learning & development

Wellness initiatives

33 days holiday

Life Assurance

Cycle to Work

F&B discounts

Free meals on duty

Job summary

Receptionist at Nobu Hotel London Portman Square welcomes guests, handles check-in/out, and guides arrivals with warmth and professionalism. You will uphold Nobu standards, manage inquiries, and ensure a seamless guest journey from pre-arrival to post-stay.

We value hospitality, attention to detail, and a proactive attitude. The role combines frontline service, cash handling, and using the OPERA system, with a focus on VIPs and memorable experiences for every guest.

Qualifications

• Experience in front of house or guest-facing role in a luxury hotel.
• Excellent communication and guest service skills.
• Ability to handle cash and balance a float.
• Comfort using hotel management software (OPERA).

Responsibilities

• Create a warm, welcoming impression for every guest.
• Manage the full guest journey from pre-arrival to post-stay.
• Build relationships with guests, including VIPs and repeats.
• Provide attentive, friendly service reflecting Nobu standards.
• Answer inquiries and follow up promptly and professionally.
• Maintain a tidy, presentable reception area with materials.
• Be immaculately presented in uniform at all times.
• Use OPERA to capture and manage guest information.
• Anticipate guest needs and deliver personalised experiences.
• Handle cashiering duties and manage a personal float accurately.
• Log and follow up on issues; uphold safety and access control.
• Embody Nobu values: Family, Crafted, Smile, Kokoro.

Skills

Front of house experience

Guest-facing role

Hospitality mindset

OPERA system

Tools

OPERA system

Job description

Branch: Nobu Hotel London Portman Square

Salary/Benefits: Up to £29,000 pls approx £7,000 service charge and benefits

Contract type: Permanent

Hours: Full Time

Posted date: 22/10/2026

As a Receptionist at Nobu Hotel London Portman Square, you’ll be the welcoming face and guiding voice for our guests — ensuring every arrival, stay and departure is seamless, personalised and memorable. With a focus on genuine hospitality, attention to detail and Nobu’s crafted approach, you’ll play a vital role in shaping the guest experience from start to finish.

You will

• Create a warm, welcoming and lasting impression for every guest
• Manage the full guest journey from pre-arrival to post-stay with care and precision
• Build genuine relationships with guests, especially VIPs and repeat visitors
• Provide attentive, natural and friendly service that reflects Nobu standards
• Answer guest enquiries and follow up promptly and professionally
• Maintain a tidy, presentable reception area with all necessary materials
• Be immaculately presented in correct uniform at all times
• Use OPERA proficiently to capture and manage guest information
• Anticipate guest needs and deliver personalised, crafted experiences
• Handle cashiering duties securely and manage a personal float accurately
• Resolve issues swiftly and empathetically, logging and following up as needed
• Uphold safety procedures and ensure secure access via the reception desk
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction

What We’re Looking For

You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting. You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key. With a proactive attitude and a genuine passion for hospitality, you’ll ensure every guest feels seen, valued and cared for, the Nobu way.

Benefits of Joining Our Team

• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.