Receptionist

Dominus; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff rate across Marriott brands

Inspirational stay with dinner, bed &…

Annual leave entitlement

Impact Day

Development opportunities

Employee Assistance Program

Cycle To Work Scheme

Refer A Friend Scheme

Collaborative team culture

Job summary

The Dixon, Tower Bridge, Autograph Collection in London is seeking a Front Office Receptionist to provide a warm, personalised welcome and manage check-ins and check-outs for guests in a boutique atmosphere.

Based on Tooley Street, the hotel forms part of the Dominus portfolio with development opportunities, staff benefits, and a collaborative team culture while maintaining Marriott, hotel, and safety standards.

Qualifications

• Previous guest exposure in Tourism and Hospitality.
• Good knowledge of MS Office and hotel PMS systems such as Opera (advantage).
• Strong communication and interpersonal skills.

Responsibilities

• Create a warm and welcoming arrival and departure experience with personalised service.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Provide tailored recommendations based on guest preferences and local knowledge.
• Manage Front Office duties including check-ins/check-outs and guest profiles.
• Maintain accurate guest information across hotel systems and data standards.
• Develop knowledge of room categories, facilities and promotions to assist guests.
• Identify opportunities to upsell and enhance the guest experience.
• Collaborate with Front Office and hotel teams for smooth handovers.

Skills

Hospitality experience

Guest service

Communication skills

Tools

MS Office

Opera PMS

Job description

The hotel

The Dixon, Tower Bridge, an award-winning boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s centre of artistic activity. The hotel won Luxury Hotel of the Year in Londontitle at the Travel & Hospitality Awards 2024 andEngland's Leading Design Hotel 2025at the World Travel Awards.
Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.

The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.?

Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.

What we offer

• Staff rate across all Marriott brands and across the Dominus hotel portfolio
• Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
• Additional annual leave entitlement based on length of service
• Impact Day, paid day to support your charity of choice
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Refer A Friend Scheme – get rewarded when they join the team
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

Key Responsibilities

• Create a warm and welcoming arrival and departure experience, ensuring every guest receives attentive and personalised service.
• Handle guest enquiries, requests and feedback promptly and professionally, taking ownership through to resolution.
• Provide tailored recommendations based on individual guest preferences, using strong knowledge of the hotel and local area.
• Manage Front Office duties accurately and efficiently, including check-ins, check-outs, guest profiles, payments and other daily reception tasks.
• Maintain accurate guest information and records across hotel systems, following all relevant procedures and data standards.
• Develop excellent knowledge of room categories, hotel facilities, rates, packages and promotions to confidently assist guests.
• Identify opportunities to enhance the guest experience through appropriate recommendations and upselling.
• Work closely with Front Office and wider hotel teams, ensuring clear communication and effective handovers between shifts.
• Follow Marriott, hotel, Health & Safety and operational standards at all times, completing required training and contributing to departmental meetings and objectives.

About you

• Previous guest exposure in the Tourism and Hospitality industry, preferably in an upmarket setting - Previous Marriott experience is a plus but not essential
• Good knowledge of MS Office, and hotel PMS systems such as Opera is an advantage
• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• An empathetic and a professional approach at all times
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one's own time.

If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.