Duty Manager

Dominus; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff rate

Inspirational stay

Annual leave

Impact Day

Development opportunities

Staff events

EAP

Season travel ticket loan

Cycle to work

Refer a friend

Job summary

The Dixon, Tower Bridge, Autograph Collection is seeking a Duty Manager to oversee daily operations and deliver exceptional guest experiences within a vibrant 4* hotel environment in London.

You will be the first point of contact for guests and staff across departments, ensuring safety, service standards and guest satisfaction while supporting revenue and KPI goals.

Qualifications

• Supervisory experience in Front Office or hotel operations.
• Strong leadership and communication skills.
• Calm and organized in a fast-paced environment.
• Familiarity with Opera or similar hotel PMS.
• Understanding of Marriott brand standards (Desirable).

Responsibilities

• Welcome guests and support new team members as a professional ambassador.
• Provide day-to-day operational support across all hotel departments.
• Promote and uphold culture, values and service standards.
• Support Front Office team in achieving key KPIs and goals.
• Respond confidently to guest issues, complaints and operational challenges.
• Maintain awareness of Health & Safety and security procedures.

Skills

Leadership

Communication

Guest service

Health & Safety

Problem solving

Education

Hospitality management experience

Tools

Opera PMS

Job description

The hotel

The Dixon, Tower Bridge, an award‑winning boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s centre of artistic activity. The hotel won Luxury Hotel of the Year in London title at the Travel & Hospitality Awards 2024 and England's Leading Design Hotel 2025 at the World Travel Awards.

Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.

The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.

Cleverly reflecting the building’s purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.

What we offer

• Staff rate across all Marriott brands and across the Dominus hotel portfolio


• Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)


• Additional annual leave entitlement based on length of service


• Impact Day – a paid day to support your charity of choice


• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands


• Staff events and recognition schemes


• Access to Employee Assistance Program (EAP)


• Season Travel Ticket Loan


• Cycle To Work Scheme


• Refer A Friend Scheme – get rewarded when they join the team


• A collaborative team culture where people thrive together and a place where you can be your true authentic self

About the role

As Duty Manager, you will be a visible presence in the hotel, ensuring smooth daily operations and delivering exceptional guest experiences. Acting as the first point of contact for guest, operational, and security matters, you will support all departments while maintaining high service standards across the hotel.

Responsibilities and Duties

People

• Act as a professional ambassador for the hotel, welcoming guests and supporting new team members.


• Provide day-to-day operational support across all hotel departments.


• Promote and uphold the hotel’s culture, values, and service standards.


• Support the Front Office team in achieving key quality KPIs and operational goals.


• Respond confidently to guest issues, complaints, and operational challenges.


• Maintain awareness of Health & Safety and security procedures across the property.

Quality

• Maintain a visible presence in the lobby and public areas, especially during busy periods.


• Engage with guests, assist with enquiries, and deliver exceptional customer service.


• Manage and resolve guest feedback and complaints professionally.


• Welcome VIP guests and key corporate clients, ensuring a memorable arrival experience.


• Monitor guest satisfaction and support improvements in service delivery.


• Follow hotel policies, emergency procedures, and credit handling processes.


• Conduct health and safety checks when required.

Profit

• Support revenue generation through proactive upselling and product knowledge.


• Monitor room availability and assist with managing overbooking situations when required.


• Promote and support enrolments to the Marriott Bonvoy loyalty programme.

About you

• Previous supervisory experience within a Front Office or hotel operations role, ideally in a 4* environment.


• Strong leadership and communication skills with a hands‑on approach to service.


• Confident managing guest enquiries, complaints, and operational situations.


• Good knowledge of Health & Safety and hotel security procedures.


• Passion for delivering exceptional guest experiences.


• Ability to remain calm and organised in a fast‑paced environment.

Desirable

• Experience using Opera or similar hotel property management systems.


• Familiarity with Marriott brand standards and Marriott Bonvoy loyalty programme.


• Understanding of revenue management principles and guest satisfaction metrics.

If you would like to join a people focus team in a unique hotel, please do get in touch! We look forward to hearing from you.