Receptionist

Iconic Hotels & Resorts; Greater London; On-site; GBP 36,000 - 37,000; Full time

Benefits offered by this job

£35,500 package including tronc

Upselling incentive rewards

Employee recognition awards

Cashback healthcare cover

Complimentary dry cleaning of uniform

Meals on duty

Career development with recognised培训

Friends & family rates across Iconic

25% discount on food & beverage

Wellbeing calendar of events

Season ticket loan

Cycle-to-work scheme

Refer-a-friend incentives

Job summary

The Mayfair Townhouse by Iconic Hotels & Resorts in London invites you to join our Dandy team as a Receptionist. Deliver personalised, first-class service in a luxury setting near Piccadilly.

We value warmth, attention to detail and confident guest interactions, with Opera Cloud and Knowcross knowledge encouraged. You will support guest wellbeing, manage reservations when needed, and collaborate with the Concierge to deliver exceptional experiences, while enjoying a competitive package and

Qualifications

• Experience in 4*/5* hotels desirable.
• Opera Cloud experience desirable.
• Well-presented with personality is key.
• Keen eye for detail to make guests feel welcome.
• Confident communication with guests and colleagues.
• Passion to go above and beyond at every step.

Responsibilities

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests.
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel.
• Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
• To take pride in maintaining a high standard in personal appearance and demeanour.
• Have a good working knowledge of all departments of the Hotel.
• Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office.
• Be familiar with all reservation tasks in order to cover if required.
• Be knowledgeable of the London market inc. accommodation, F&B and other local services.
• Record all relevant comments of appreciation, suggestions and maintenance.
• Ensure correct hand-over procedure of the day's business with regard to cover and cashiering.
• Work with the Concierge team to provide ultimate guest experience.

Skills

Hotel experience

Guest communication

Attention to detail

Professional presentation

Customer service

Tools

Opera Cloud

Knowcross

Job description

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Receptionist?

• £35,500 package including tronc
• Upselling incentive rewards
• Employee recognition awards
• Cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!

About you as a Receptionist

• Experience in working within 4* or 5* hotels is desirable
• Previous use of Opera Cloud is desirable
• Well-presented and full of personality is key
• Keen eye for detail to make our guests feel welcome
• Confidence with communicating with guests and colleagues
• Passion to go above and beyond at every step

Responsibilities of Receptionist

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
• Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
• To take pride in maintaining a high standard in personal appearance and demeanour.
• Have a good working knowledge of all departments of the Hotel.
• Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office
• Be familiar with all reservation tasks in order to cover if required
• Be knowledgeable of the London market inc. accommodation, F&B and other local services
• Record all relevant comments of appreciation, suggestions and maintenance
• Ensure correct hand-over procedure of the day's business with regard to cover and cashiering
• Work with the Concierge team to provide ultimate guest experience

We are looking for passionate people people to join our Dandy team!